Overview
TextNow is a phone service that offers free nationwide coverage with unlimited calling and texting, plus free 5G data for essential apps like email, maps, and rideshare, all without any hidden fees or contracts. You can use their app to get a free phone number and start making calls and sending texts over Wi-Fi right away. They also provide a SIM card that lets you use their wireless service anywhere in the country with no monthly bill. If you want more data, you can pay only for what you need with flexible plans. Basically, TextNow helps you stay connected without worrying about phone bills or contracts, making it easy and affordable.
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The information was taken directly from TextNow's official website, which clearly states the services they offer, emphasizing simplicity, no contracts, free nationwide calling and texting, and free data for essential apps, all aimed at consumers looking for an affordable phone service.
How to Get a TextNow Refund: Step by Step
If you purchased through Apple App Store:
- Open the App Store on your iOS device.
- Tap your Account Icon in the upper-right corner.
- Select Subscriptions.
- Find and select your TextNow subscription.
- Scroll down and tap Cancel Subscription.
- To request a refund, go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then choose Request a refund.
- Pick the reason for the refund and choose the TextNow subscription, then submit.
- Mention that the subscription renewed without notice or that the account was unused to improve refund chances.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap your Account Icon near the search bar and make sure you are logged into the Google account used for the purchase.
- Go to Payments & subscriptions.
- Select Subscriptions and find the TextNow subscription.
- Tap Cancel Subscription at the bottom.
- To request a refund, visit the Google Play refund page through your web browser or app.
- Request a refund by selecting the TextNow purchase and providing a valid reason such as accidental charge or unauthorized renewal.
- Emphasize that you did not use the account or that the subscription renewed without clear notification.
If you purchased directly via Credit Card on TextNow.com:
- Locate and save your transaction details such as order number and charge date.
- Contact TextNow support by opening a chat bubble on their help center pages at help.textnow.com.
- Request a refund specifically mentioning that the charge was unauthorized or the service was unused.
- If TextNow support does not resolve your issue, contact your credit card provider and file a dispute or chargeback.
- When contacting your credit card company, mention that the subscription was auto-renewed without your knowledge or use to increase refund success.
Email
The email is not available.
Tips and Tricks for Getting a TextNow Refund
- Contact TextNow support persistently and be firm in demanding your refund, as initial support responses may be dismissive or unhelpful.
- Use clear, direct language such as "I want a refund" and "This charge is unauthorized" to make your intention unmistakable.
- Escalate by repeatedly requesting to speak with a live representative if only chat bots or automated responses are given initially.
- Mention specific issues like double or multiple charges and provide evidence such as screenshots or transaction details if possible.
- Utilize timing strategically by following up if the refund is delayed and not settling for vague promises.
- Consider involving your payment provider like PayPal, Cash App, or credit card company for chargeback assistance if TextNow support is uncooperative, but note some users say merchant refund is needed.
- Try technical troubleshooting steps like clearing app cache, reinstalling the app, or waiting 24 hours before demanding refund to ensure it isn’t a user-side issue.
- Use virtual cards or services like privacy.com in the future to prevent unauthorized recurring charges.
- Be prepared for a resistance or threats from support and stay calm but persistent to achieve the refund.
- Act quickly before subscription renewal cycles repeat charges to minimize amount lost.
Why Do People Request Refunds from TextNow
- Account cancellations by TextNow for no apparent reason
- Sudden hikes in international call costs, sometimes by large percentages without advance notice
- Account bans without clear explanation, often linked to suspected misuse or Terms of Service violations
- Use of hacked or modified app versions leading to bans and refund requests
- Account suspension related to the use of VPNs, blocked contacts, or suspected fraudulent activity
- Service dissatisfaction such as dropped calls, inability to receive voicemails, or poor connection quality
- Unauthorized charges or unrecognized payments made through the TextNow app
- Issues with SIM card orders or service activation problems
- Refund requests within the refund policy period due to unsatisfactory service
- Unexpected termination of service or accounts causing loss of number and service
TextNow Refund Script
Script
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Hello TextNow Support,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered on my account. I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this unexpected expense.
I kindly request a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I appreciate your assistance in resolving it.
Best regards,
TextNow Refund Policy
TextNow's refund policy states that all fees and charges for their services are non-refundable. Additionally, subscribers are not eligible for a prorated refund of any portion of the subscription fee paid for the current subscription period.
The Easiest Way to Get a TextNow Refund
If you’re frustrated trying to get a refund from TextNow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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