Overview
The CE Shop is an online education company that mainly helps people become and stay licensed in real estate and other related fields. They offer easy-to-take online courses for things like starting your real estate career (pre-licensing), keeping your license up to date (continuing education), and preparing for exams. They also have training for mortgage professionals, home inspectors, and appraisers. The courses have quizzes and final tests to make sure you learn the material, and you get certificates when you finish. Plus, their help team is easy to reach if you need support.
Difficulty
12345678910
Easy Medium Very Hard
The information was gathered directly from the official The CE Shop website, which clearly outlines their services in simple terms suitable for consumers.
How to Get a The CE Shop Refund: Step by Step
If you purchased through The CE Shop directly:
- Ensure your refund request is within 30 days of the purchase date and before the course expiration.
- Confirm that you have not completed more than 50% of the course material; refunds are not issued if more than 50% is completed.
- Call The CE Shop customer service at 888.827.0777.
- When contacting customer service, clearly state that you are requesting a refund as you meet the eligibility criteria (within 30 days, course not expired, and less than 50% completed).
- If you have a live (synchronous) course, make sure your refund request is made at least 15 business days before the scheduled class start date.
- Note that electronic textbooks are not refundable.
- Follow up as needed if the refund process is delayed.
Tips and Tricks for Getting a The CE Shop Refund
- Start with a polite but firm email clearly stating your dissatisfaction and request for a refund, highlighting any issues or discrepancies you encountered.
- Use precise language like “request a full refund” and mention any unmet expectations or misleading information related to the course content or access.
- Document everything – keep records of all communications, purchase details, and evidence of service issues.
- Follow up persistently if you don’t get a reply within a few days; multiple polite follow-ups increase chances of success.
- Escalate gradually – if frontline customer service is unhelpful, ask to speak with a supervisor or manager.
- Mention your intent to dispute the charge with your credit card company if the refund is not processed, but only as a last resort to nudge them toward resolution.
- Time your request early – make refund demands within the 30-day window to increase your eligibility.
- Avoid aggressive or threatening tones as these can backfire; stay professional and assertive.
- Use online reviews or community support as leverage by indicating you will share your experience publicly if the issue remains unresolved.
- Check related forums and Reddit for any recent user experiences that might inform a new angle or tactic.
Why Do People Request Refunds from The CE Shop
- Refund requests submitted after the 30-day window from purchase.
- Requests made after course expiration, as The CE Shop does not extend courses beyond expiration or transfer progress.
- Courses more than 50% completed are not eligible for refunds.
- Family emergencies or unexpected obstacles causing missed deadlines for refund requests.
- Disputes over course expiration policies and contradictory information about time limits and refunds.
- Unsatisfaction with the course content or experience if refund requested within 30 days and eligibility criteria met.
- For Exam Prep Edge products, refund requests made after completing the initial assessment are not eligible.
- Failure to pass the state licensing exam may lead to reimbursement requests under the pass guarantee if all requirements are met.
- Requests related to inability to schedule testing without paying for extensions or concerns about extension policies.
The CE Shop Refund Script
Script
Copy
Dear CE Shop Support,
I hope this message finds you well. I recently noticed an accidental charge to my account related to my course enrollment. Unfortunately, the service has not met my expectations, and I am dissatisfied with my experience thus far.
Given these circumstances, I kindly request a refund for the amount charged. I appreciate your understanding and assistance in resolving this matter promptly.
Thank you for your attention to this issue.
Best regards,
The CE Shop Refund Policy
The CE Shop offers a refund policy where a full refund can be obtained for any course if the request is submitted within 30 days of purchase and before the course is more than 50% complete. Additionally, for the Exam Prep Edge, a refund is also available if requested within 30 days and before completing the initial assessment.
The Easiest Way to Get a The CE Shop Refund
If you’re frustrated trying to get a refund from The CE Shop—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
