Overview
The Prehab Guys are a team of expert physical therapists who focus on helping people take control of their health before injuries and pain occur. They offer services that teach you how to prevent pain and improve your body's movement with easy-to-understand exercise programs you can do anytime, anywhere. Their main services include a popular Prehab app that gives personalized exercise plans, an extensive Exercise Library for building custom workouts, and an online physical therapy platform called Prehab PT. They aim to make physical therapy easier to access by removing high costs, insurance hassles, and time limits, so you can stay healthy and active on your own schedule.
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The information comes directly from the company's official website, explaining their mission, approach, and services in clear, consumer-friendly language.
How to Get a The Prehab Guys Refund: Step by Step
If you purchased through theprehabguys.com direct payment:
- Log in to your account on theprehabguys.com.
- Navigate to the 'Manage Subscription' section in your account dashboard.
- Cancel your membership subscription to stop future charges.
- Contact support by emailing support@theprehabguys.com with your account details and request a refund, mentioning specifically your cancellation and any unused subscription period.
- In your email, emphasize that you canceled to prevent renewal charges and request consideration for a refund or store credit if within 30 days.
- Wait for a response from support team regarding your refund request.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select 'Subscriptions.'
- Find your [P]rehab membership subscription and tap it.
- Tap 'Cancel Subscription' if you haven't already to stop future charges.
- To request a refund, go to reportaproblem.apple.com and sign in with your Apple ID.
- Find the purchase related to the [P]rehab subscription and select 'Report a Problem.'
- Choose the reason for refund, mentioning the subscription auto-renewed without notice or that the service was unused.
- Submit the refund request and monitor your email for Apple’s response.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select 'Payments & subscriptions' then 'Subscriptions.'
- Find your [P]rehab membership subscription and tap it.
- Tap 'Cancel subscription' if not already canceled to prevent future charges.
- Return to 'Payments & subscriptions' and select 'Budget & order history.'
- Find the transaction related to your membership and tap it.
- Tap 'Request a refund' and follow the prompts, providing details.
- Use messaging tactics such as emphasizing that the subscription renewed without your notice or that you did not use the account.
- Wait for Google Play’s response regarding your refund request.
Tips and Tricks for Getting a The Prehab Guys Refund
- Be polite but firm: Use clear, respectful language stating you want a refund due to dissatisfaction or unused subscription.
- Mention trial period cancellation: Emphasize that you cancelled within the trial period to avoid charges.
- Document everything: Keep records of subscription cancellation, emails, and payment attempts in case of disputes.
- Contact customer support promptly: Reach out as soon as you realize the charge to increase chances of refund.
- Escalate if needed: Politely ask to speak with a manager or higher authority if initial support is unhelpful.
- Use chargeback as last resort: Consider a credit card chargeback if the company refuses refund and you have proof of cancellation or no usage.
- Timing matters: Act quickly before multiple billing cycles to prevent further charges.
- Reference subscription terms selectively: Users sometimes mention promotional no-refund terms but still get refunds by focusing on trial cancellation.
- Leverage social proof: Mention you have seen other customers successfully get refunds for similar reasons.
- Be consistent in your messaging: Clearly and repeatedly ask for cancellation confirmation and refund until resolved.
Why Do People Request Refunds from The Prehab Guys
- No refunds for partially unused membership cycles
- No refunds during promotional offers or campaigns such as extended trials, discounted rates, and other unique promotions
- Refund requests may lead to sharing usage data with Apple to help resolve those requests
- All equipment and shop product sales are final with no refunds on Prehab Guys branded or partner products
- Store credit is sometimes offered if purchase was within 30 days, but direct refunds are typically not provided
The Prehab Guys Refund Script
Script
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Dear The Prehab Guys Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered with my account. I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with the situation.
I kindly request a refund for this charge as it was not intended. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
The Prehab Guys Refund Policy
The Prehab Guys have a strict no-refund policy applicable to all purchases, including subscriptions to their Exercise Library, following any trial periods. There are no refunds for partially unused membership cycles, and store credit may be offered for purchases made within the last 30 days, but only if it was for a non-promotional item.
The Easiest Way to Get a The Prehab Guys Refund
If you’re frustrated trying to get a refund from The Prehab Guys—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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