Overview
Thomson Reuters is a company that helps professionals like lawyers, accountants, and people working in trade and risk management. They offer tools and information to make their work easier and more accurate. For example, they provide legal research tools, tax and accounting software, trade compliance systems, and services to detect fraud and manage risks. They also provide news content for broadcasters and publishers. Basically, if you think of professionals needing reliable information and smart tools to do their jobs better, Thomson Reuters offers those kinds of services.
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This summary is based directly on the information from the official Thomson Reuters products and services webpage, which lists their main service areas in simple terms and examples of what they offer, tailored to professional users but explained here in a straightforward way suitable for a general audience.
How to Get a Thomson Reuters Refund: Step by Step
If you purchased through Thomson Reuters online self-service portal:
- Go to the Thomson Reuters self-service portal at store.thomsonreuters.ca and sign in with your OnePass username and password.
- Navigate to Invoices, Payment History, or Manage Returns sections to review your billing and subscription information.
- If eligible for a refund, initiate the refund request through the portal’s manage returns feature.
- If no direct refund flow is available, use the Customer Service phone line at 1-800-387-5164, select option 4, available Mon-Fri 8:30 a.m.–5:30 p.m. EST to request a refund.
- Alternatively, email the Customer Service team at customersupport.legaltaxcanada@tr.com with your account details, subscription info, and reason for refund request.
- When contacting support, mention that the subscription was charged without clear renewal notice or the service was unused to increase the likelihood of refund approval.
If you purchased through Per-Return Pricing (PRP) code (CS Professional Suite):
- Send an email refund request to cs.service@thomsonreuters.com for the PRP code purchase.
- Include in the email:
- Firm ID or telephone number (Firm ID found on the My Account page or UltraTax CS Help > About).
- PRP codes to refund (found in UltraTax CS file properties or PRP/ELF report in your account).
- Valid reasons for refund such as changed client TIN, accidental retrieval, no return filing, or taxpayer/spouse switch on return.
- If refund is approved, a credit will be applied to your firm’s account for future PRP codes.
Tips and Tricks for Getting a Thomson Reuters Refund
- Be prompt: Initiate refund requests as soon as possible, ideally within the first 30 to 45 days to avoid automatic denial.
- Document everything: Keep detailed records of all communications, purchase receipts, and attempts to resolve to strengthen your case.
- Be polite but firm: Use clear, calm language emphasizing dissatisfaction and your rights as a paying customer.
- Escalate strategically: If frontline customer service is unhelpful, ask to escalate to supervisors or managers consistently.
- Use multiple channels: Contact via phone, email, and online chat; sometimes a live call yields better results.
- Mention policy limits cautiously: While official policy may state no refunds, citing small policy exceptions or ambiguities can help.
- Avoid threats: Focus on resolution and fairness, threats or accusations can backfire and lead to dead ends.
- Leverage timing: Request refund near end of financial quarters or fiscal year when agents might be more motivated.
- Request confirmation: Ask for written confirmations of refund approval to avoid later denials.
- Be persistent: Follow up regularly without being aggressive; persistence often pays off.
- Seek community support: Look for similar user experiences on forums to mimic language or escalation paths that worked.
Why Do People Request Refunds from Thomson Reuters
- Not completely satisfied with the legal products purchased.
- Returns made outside the 45-day return window from ship date.
- Products not received in resalable condition.
- Subscription items cancelation and refund requests due to dissatisfaction or changes in need.
- Books returned after 6 months of the original ship date or after 3 months of a new edition being published.
- Returns involving custom books, which are typically not eligible for return or credit.
- Purchased ProView® eBooks or bundled print/eBooks which are final sale and not refundable.
- Claims for missing subscription updates within specified time frames.
- Requests due to billing errors or mischarges.
- Products damaged or not as described upon arrival.
Thomson Reuters Refund Script
Script
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Dear Thomson Reuters Customer Support,
I hope this message finds you well. I am writing to address a billing issue that has resulted in an accidental charge on my account. I did not authorize this transaction, and it has caused me some concern.
I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
Thomson Reuters Refund Policy
Thomson Reuters allows returns of their legal products within 45 days of the ship date for a refund, provided the items are in original packaging and returned using a trackable and insured method. Customers are responsible for return shipping costs, and certain products, such as those under specific programs or digital formats, are nonrefundable. Refunds cannot be issued for merchandise received after the 45-day period.
The Easiest Way to Get a Thomson Reuters Refund
If you’re frustrated trying to get a refund from Thomson Reuters—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.