Overview
TorGuard is a company that offers several services to help keep your internet use private and secure. Their main service is the Anonymous VPN, which hides your real location and identity online, letting you browse with high speeds and lots of servers worldwide. They also offer Pro VPN with extra features like a dedicated IP and better streaming. For businesses, they provide a secure VPN that helps keep company data private and supports remote work. Besides VPNs, TorGuard offers Anonymous Email services for secure and private communication, and Anonymous Proxy services to hide your IP on browsers and torrent clients. They also have a special Stealth VPN service that helps you bypass internet blocks and firewalls. Overall, TorGuard is focused on protecting your online privacy with easy-to-use tools that work on many devices like Windows, Mac, iOS, and Android.
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The information is directly taken and summarized from TorGuard's official website, ensuring accuracy and relevance for a general consumer audience.
How to Get a TorGuard Refund: Step by Step
If you purchased through TorGuard.net directly:
- Log into your TorGuard account at torguard.net.
- In the top menu, click "Services" and then "My Services."
- Next to the service subscription for which you want a refund, click "Manage" and then "Request Cancellation" if it is not already canceled.
- Cancel any recurring payments and remove your credit card details from your account via the credit card management page.
- Within 7 days of your purchase, submit a support ticket requesting a refund. Be specific that you want a refund for the service subscription and not for dedicated IP addresses, which are non-refundable.
- In your refund request, mention that you are requesting the refund within the 7-day satisfaction guarantee period and emphasize that you have canceled to prevent renewal charges.
- Wait for confirmation from TorGuard support. The account will remain active for the remainder of your billing cycle after cancellation and refund processing.
If you purchased through PaymentWall:
- TorGuard does not offer refunds for payments made via PaymentWall, according to user reports on forums.
- If you believe you are entitled to a refund, try contacting TorGuard support via their support ticket system, providing detailed information about the charge and your refund request.
- If unsuccessful with TorGuard support, contact PaymentWall support directly at paymentwall.com to request a refund.
- When contacting PaymentWall, emphasize that the charge was unauthorized or that the subscription renewed without prior notice.
- Use clear messaging that the account was unused or that you attempted to cancel but were unable to due to lack of direct cancellation options.
Tips and Tricks for Getting a TorGuard Refund
- Start the refund request immediately within the first 7 days — delays can make your request more difficult to honor.
- Document every interaction by keeping records, screenshots, or screen recordings showing your attempts to get support and cancel before the deadline.
- Open multiple support tickets if ignored — if the first ticket doesn’t get a response, send another to create a documented trail.
- Contact billing directly if normal support is unresponsive to escalate your request faster.
- Use firm and clear language stating you want a cancellation and refund under their money-back guarantee with no technical explanations unless asked.
- If they claim no record of your tickets, present your documentation calmly and insist on acknowledgment.
- Remove saved payment methods after cancellation to prevent unwanted charges.
- If the refund is refused, escalate by disputing the charge on PayPal or your credit card service — many users found success this way.
- Avoid payment methods known to be non-refundable like PaymentWall, gift cards, or bitcoins if a refund might be needed.
- Be persistent but polite — repeated polite follow-ups tend to be more effective than aggressive or hostile messages.
- Submit your refund request before any automatic renewal charges occur to avoid complications.
Why Do People Request Refunds from TorGuard
- Service dissatisfaction within the first 7 days leading to refund requests according to TorGuard's refund policy.
- Issues with dedicated IP addresses, including dissatisfaction with "fresh" Dedicated IPs and conflicts, which are non-refundable once assigned.
- Service not working properly, including connection failures and authentication problems.
- Stability problems such as frequent disconnections and inconsistent service performance.
- Customer frustration with getting the service to work despite attempting different settings and protocols.
- Payment-related issues, such as using non-refundable payment methods like gift cards, crypto payments, and PaymentWall.
- Refund process difficulties, including delays, refusal unless additional conditions are met, or confusion on how to request a refund.
- Poor customer service or support responsiveness leading to dissatisfaction and refund demands.
- Service performance problems, like slow streaming speeds or blocked IPs affecting user experience.
- Canceled accounts but continued charges resulting in refund requests.
TorGuard Refund Script
Script
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Dear TorGuard Support,
I am writing to address a billing issue regarding an unexpected charge that appeared on my account. Unfortunately, the service did not meet my expectations, and I would like to request a refund as outlined in your refund policy. I believe my request falls within the required timeframe for consideration. Please let me know how to proceed with this process.
Thank you for your attention to this matter.
Best regards,
TorGuard Refund Policy
TorGuard offers a 100% refund within the first 7 days if you are not satisfied with their service. However, payments for dedicated IPs are non-refundable once assigned, and it's important to follow the proper cancellation procedure to avoid additional charges.
The Easiest Way to Get a TorGuard Refund
If you’re frustrated trying to get a refund from TorGuard—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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