Overview
Total Security offers a suite of easy-to-use digital protection tools for everyday internet users. Their main services include TotalAV, which is an award-winning antivirus that protects your computer from viruses, malware, and online threats. They also offer Total Drive for backing up, syncing, and sharing files securely. Total WebShield acts as your first line of defense while browsing the web. For managing your passwords safely, they have Total Password, which helps generate and store strong passwords. Total Browser lets you surf faster and more privately. To enhance your browsing experience, Total Adblock removes annoying ads and pop-ups, while Total Coupon helps you find discounts and save money when shopping online. Total Cleaner helps boost your PC's performance, and Total VPN encrypts your online activities to keep your browsing private. Essentially, Total Security covers all major aspects of online safety and convenience in one place.
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The information was directly sourced from the official Total Security website's main page, which clearly lists and describes their consumer-oriented products using simple and direct language, making it easy to explain to a general audience.
How to Get a totalsecurity Refund: Step by Step
If you purchased through Credit or Debit Card:
- Go to the payment method used for the subscription and locate the transaction from Total Security on your statement.
- Contact the card issuer's customer service directly using the phone number on the back of your card.
- Request a refund for the Total Security subscription charge, stating that the subscription was renewed without prior notice and you did not intend to continue the service.
- If necessary, be prepared to provide details of the transaction date, amount, and merchant name (Total Security).
- Wait for the card issuer to process the refund, which may take several days depending on their policies.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to "Activity" and find the payment made to Total Security.
- Click the transaction and select "Report a problem."
- Choose the option related to unauthorized or unwanted payments and request a refund, mentioning the subscription renewed without your knowledge or consent.
- Follow PayPal's instructions to submit your refund request and monitor your email for updates.
If you purchased through Apple App Store:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the Total Security subscription.
- Click "I'd like to," then choose "Request a refund."
- Select the reason for your refund request, emphasizing that the subscription renewed without prior notice or use.
- Choose the Total Security subscription from the list and submit the request.
- Wait 24 to 48 hours for an update, and check the status if needed.
- If approved, the refund will be credited back according to Apple’s processing times.
If you purchased through Google Play:
- Open the Google Play Store app or visit the Google Play website.
- Sign in with the Google account used for the Total Security subscription.
- Navigate to "Account" > "Purchase history."
- Find the Total Security subscription transaction and select "Request a refund" or "Report a problem."
- Choose the option best matching your situation, such as "Subscription renewed without my consent."
- Submit the request and monitor your email for responses from Google Play Support.
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The site is not available.
Tips and Tricks for Getting a totalsecurity Refund
- Request your refund within a few days of purchase, ideally as soon as you realize the product is unsatisfactory or unwanted.
- Use firm, clear, and specific language when contacting support, stating dissatisfaction and asking explicitly for an immediate refund.
- Document every interaction with timestamps to keep an evidence trail of your communications.
- Persist through long back-and-forth communications, as success often requires multiple follow-ups over weeks.
- If given canned or evasive responses, ask firmly to escalate to a supervisor or a higher authority in customer service.
- Call out any misleading claims made by the company about refund policies or bank processes.
- Cancel your subscription immediately through your payment method (PayPal, credit card, etc.) if the online cancellation process is complicated or unresponsive.
- Follow up multiple times until you receive clear and explicit confirmation your subscription has been canceled.
- If refunds are delayed or rejected, contact your bank or credit card company to file a dispute or chargeback. Verify with your bank what refunds have been processed to counter any false claims.
- In your communication, emphasize refund requests are within the stated refund period or money-back guarantee window.
- Threaten formal disputes or card cancellation as escalation tactics if customer service does not cooperate.
- Typical refund processing time after approval is 24-48 hours, but can sometimes take up to 7 working days to appear on your statement.
Why Do People Request Refunds from totalsecurity
- Unawareness of auto-renewal process leading to unwanted charges
- No longer needing the service after purchase or renewal
- Subscription issues such as difficulty stopping auto-renewal
- Requesting refund within the 30-day refund window after initial purchase or renewal
totalsecurity Refund Script
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Dear Total Security Team,
I hope this message finds you well. I am writing to address a billing issue that I have encountered with my recent charge from your service. It appears that I was inadvertently charged for a renewal that I did not intend to process, and I am quite disappointed as I have been seeking a resolution for this matter.
Given the circumstances, I kindly request a refund for the accidental charge at your earliest convenience. Thank you for your prompt attention to this matter. I look forward to your response.
Best regards,
totalsecurity Refund Policy
Total Security offers a refund policy where customers can cancel their services within 30 days for annual plans and within 14 days for monthly plans, receiving a full refund if they do so within these time frames. Refund requests must be made through their billing department, and certain conditions apply if the account is terminated by Total Security.
The Easiest Way to Get a totalsecurity Refund
If you’re frustrated trying to get a refund from totalsecurity—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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