Overview
TouchNote is a service that helps you create and send personalized postcards and greeting cards easily using their app or website. You can upload your own photos and choose from different card styles like classic, funny, or floral. They offer cards for many occasions such as birthdays, anniversaries, new babies, thank yous, and more. The best part is that once you design your card, TouchNote handles the printing and delivers it to your loved ones, often with free next-day delivery. It's a simple and thoughtful way to stay connected and share special moments with friends and family.
Difficulty
12345678910
Easy Medium Very Hard
The information was directly sourced from the official TouchNote about page, ensuring accuracy and relevance to the user's question, and is written in a clear, consumer-friendly way without business jargon.
How to Get a TouchNote Refund: Step by Step
If you purchased through Touchnote.com direct membership:
- Email TouchNote customer support at help@touchnote.com to request a refund.
- In your email, clearly state that you want a refund for your recurring membership charge.
- Use the angle that the subscription renewed without notice or you were unaware of the auto-renewal to increase your chance of success.
- Include your order number, the email associated with your account, and any relevant payment details to speed up identification.
- Request confirmation of refund and any next steps.
- If you want to stop future charges, also request cancellation of your membership in the same email.
Phone
The phone is not available.
Tips and Tricks for Getting a TouchNote Refund
- Be persistent and polite: Consistently follow up with customer service while keeping a calm and respectful tone.
- Use clear, concise language: State the issue and request a refund straightforwardly without emotional language.
- Document everything: Keep screenshots of orders, cancellation attempts, and communication with TouchNote.
- Cancel quickly: Act promptly after realizing you want to cancel to avoid unwanted subscriptions renewing.
- Contact through email: Use the official support email rather than app cancellation features, which are often unreliable.
- Escalate through your payment provider: If TouchNote refuses a refund, dispute the charge through your credit card or PayPal.
- Use consumer protection complaints: If needed, escalate by filing a complaint with Trading Standards or a consumer protection agency.
- Try cancellation before trial expiry: Cancel during the free trial period if possible to avoid charges.
- Avoid relying on credit usage to justify refunds: Credits once purchased are often non-refundable even if unused.
- Timing matters: Attempt refunds soon after being charged for a subscription or after a failed order to increase chances.
- Avoid aggressive or hostile language: Users report friendlier approaches yield better responses from customer service.
- Use social media or forums for public visibility: Occasionally posting refund issues publicly on social platforms or forums prompts faster responses.
Why Do People Request Refunds from TouchNote
- Credits expiring after 12 months with no refund or extension, causing money loss if unused.
- Cards not delivered, delayed, or lost in transit, leading to refund requests.
- Printing errors producing unusable cards.
- Lack of confirmation emails for sent orders, causing confusion and refund demands.
- Difficulty or inability to cancel subscriptions, resulting in unwanted auto-renewal charges.
- Forced purchase of credits that do not roll over and expire within a year.
- Poor customer service and support responsiveness.
- Refunds or prorated amounts denied despite company errors.
- Unauthorized or unexpected subscription charges after free trials.
- Company blaming customers or failing to investigate issues leading to dissatisfaction.
TouchNote Refund Script
Script
Copy
Dear TouchNote Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge to my account that I would like to address. Upon reviewing my usage, I believe this charge was made in error, and I am dissatisfied with the situation.
Could you please assist me in processing a refund for this charge? I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
TouchNote Refund Policy
TouchNote's refund policy generally does not allow cancellations or returns for personalized services unless the item is faulty or not as described. In such cases, customers must return the item within 3 business days for a refund or a reprint. Non-personalized services can be canceled within 14 days, provided they are returned unused, and refunds will be processed within 14 days of receipt of the returned item.
The Easiest Way to Get a TouchNote Refund
If you’re frustrated trying to get a refund from TouchNote—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
