Overview
TouchTunes is a company that makes it super easy and fun for people to enjoy music at bars, restaurants, and other social spots. They have digital jukeboxes where you can pick and play your favorite songs right from your phone or the jukebox itself. It’s like putting the vibe of your favorite hangout right at your fingertips. They also have an app that helps you find nearby places with their jukeboxes and lets you control the music without leaving your seat. Besides music, they offer fun games and social experiences to make nights out more enjoyable. Basically, TouchTunes helps people connect and have a great time together through music wherever they go.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on detailed information from the official TouchTunes about page, which clearly explains their main consumer services including digital jukeboxes, mobile app for playing and controlling music remotely, locating venues, and providing social and interactive music experiences.
How to Get a TouchTunes Refund: Step by Step
If you purchased through Apple:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID and password associated with the TouchTunes subscription.
- Locate the TouchTunes subscription purchase from your list of recent transactions.
- Click or tap on the "I'd like to" dropdown menu and select Request a refund.
- Choose a specific reason for the refund, such as subscription renewed without notice or the account was unused.
- Submit the request and wait for Apple's response, which typically occurs within a few days.
If you purchased through touchtunes.com directly:
- Visit the TouchTunes contact form.
- Fill out your contact details and under "I am contacting you regarding...", select the option relating to a refund request for your membership, subscription, or billing issue.
- Provide detailed information including your account email, date of charge, and reason for requesting the refund (e.g., subscription renewed without notice or mistaken charge).
- Submit the form and wait for a customer service representative to contact you with further instructions.
Tips and Tricks for Getting a TouchTunes Refund
- Use the TouchTunes app's chat support feature promptly to request a refund of credits when songs do not play or are skipped.
- Be polite but firm in your language; explain clearly that you paid for a service that was not rendered.
- Mention the bartender or venue staff's interference if they skip or block songs you paid for, as this is a common tactic venues might use.
- Request a refund directly from the venue staff first, as some users have found success by confronting them in person.
- If the venue refuses or is unhelpful, escalate to TouchTunes customer support, emphasizing that you have already tried venue resolution.
- Use timing to your advantage: contact customer support immediately after the issue occurs to increase chances of a refund.
- Consider disputing the charge with your credit card company under the claim of "services not rendered" if all else fails.
- Avoid tipping the bartender in situations where they deliberately prevent your selected music from playing.
- In cases of suspected fraud, freeze your card and report the suspicious transactions promptly to your bank for investigation and reimbursement.
Why Do People Request Refunds from TouchTunes
- Purchased song was skipped by venue owners via remote control.
- Song was purchased when jukebox was off or out of order.
- Queue was too long to play the requested song within a reasonable time.
- Displeasure with exchange, refund, and cancellation policies of TouchTunes.
- Technical issues such as songs not playing properly.
- Disputes over credits spent on the mobile app for songs that did not play.
TouchTunes Refund Script
Script
Copy
Dear TouchTunes Support,
I hope this message finds you well. I am writing to bring to your attention a recent billing issue that I encountered. I noticed an accidental charge on my account that I did not authorize, and I would like to request a refund for this transaction.
I understand that errors can occur, and I appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue, and I look forward to your response.
Best regards.
TouchTunes Refund Policy
TouchTunes does not offer refunds for any pay services under any circumstances, as much as permitted by law. This includes instances where requested songs fail to play or if jukebox credits are lost or expire.
The Easiest Way to Get a TouchTunes Refund
If you’re frustrated trying to get a refund from TouchTunes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
