Overview
Tradovate is a modern, cloud-based futures trading platform that makes trading easy and accessible. You can trade futures contracts, including micro futures, equity futures, and more, from almost any device like your computer, tablet, or phone. They offer a variety of useful tools designed specifically for futures traders, including on-demand market replay to review trades at your own pace, multiple charting options, and seamless cross-device trading. The platform provides transparent pricing with options for low commission rates and even an unlimited trading subscription. Plus, they have friendly customer support based in Illinois available via phone and live chat. You can also try out the platform with a free 14-day demo to see how it works before committing.
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The information was gathered directly from the 'About Us' page of Tradovate's official website, detailing the main services, trading features, and customer support offered, all explained in consumer-friendly language.
How to Get a Tradovate Refund: Step by Step
If you purchased through credit or debit card directly on Tradovate.com:
- Log in to your Tradovate account at Tradovate.com.
- Navigate to the Application Settings by clicking your profile icon at the upper right-hand corner.
- Select Subscriptions or Billing to view your current memberships and payments.
- Check if there is a refund option linked to your payment; if not, proceed to the next step.
- Contact Tradovate support directly through the support email or chat found on the website. Include your account details and explain you want a refund for the recurring membership charge.
- In your message, emphasize that the subscription renewed without your awareness or that the account was unused to improve chances of a refund.
- Wait for Tradovate support to respond and provide instructions; follow any verification or confirmation steps they require.
How to Contact Tradovate
If you need assistance, here’s how you can get in touch with Tradovate support team:
Tips and Tricks for Getting a Tradovate Refund
- Be persistent and patient: Users report multiple attempts and follow-ups are often necessary.
- Use clear, firm, and polite language: Avoid emotional outbursts; state facts and refund requests clearly.
- Document everything: Keep screenshots, emails, and timestamps to support your claim.
- Escalate strategically: If first-level support fails, ask to speak with a supervisor or higher-level management.
- Use community pressure: Posting issues on forums and Reddit can sometimes prompt quicker responses.
- Time your requests: Submit refund requests during business hours and avoid weekends or holidays.
- Mention official policies when useful: While ignoring policy officially, users sometimes reference relevant terms to support their claim without quoting company policy verbatim.
- Highlight any errors or delays clearly: Emphasize system glitches or delays in processing as reasons for the refund.
- Be aware of fees: Note mentions of outgoing fees ($30) and confirm expected refund amounts to avoid confusion.
- Consider using ACH withdrawal if relevant: Some users report ACH transfers worked smoothly for withdrawals.
Why Do People Request Refunds from Tradovate
- Difficulty canceling paid subscription plans leading to refund requests.
- Unhelpful or unresponsive customer support when seeking refunds or assistance.
- Mobile app issues such as frequent sign-ins, failure to save settings, and pop-up interference.
- Problems with trade execution including inability to cancel orders and alleged unfair trade outcomes.
- Withdrawal difficulties especially for users outside the US or using unsupported withdrawal methods.
- Unauthorized trades appearing on accounts without user consent.
- Website functionality problems interfering with use and requiring refunds.
- Refunds not issued for purchased market data or paid features that remain inaccessible.
- Accusations of scam-like behavior and platform glitches causing financial losses.
- Increased spreads and confusing charts negatively affecting trading performance.
- Repeated denial of access to paid features despite payment.
Tradovate Refund Script
Script
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Dear Tradovate Customer Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered in my recent account statement. Unfortunately, I noticed an accidental charge that I did not authorize.
I would appreciate your assistance in reviewing this matter, as I am dissatisfied with this unexpected transaction. I kindly request a refund for the erroneous charge.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Tradovate Refund Policy
Tradovate does not offer refunds for account plan subscriptions. If you cancel your account plan, you can continue using it until the end of the billing cycle, but no refunds will be issued for the subscription fees already paid.
The Easiest Way to Get a Tradovate Refund
If you’re frustrated trying to get a refund from Tradovate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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