Overview
Trailforks is a user-powered platform for outdoor trail lovers. It offers tools and maps to help people find, plan, and enjoy trails for activities like mountain biking, hiking, trail running, and skiing. The community helps keep the information up to date by adding new trails, reporting trail conditions, and sharing photos and videos. The app makes it easy to explore trails and plan your rides, showing popular routes, heatmaps, and detailed trail info. Trailforks also supports local trail groups and businesses and offers a Pro membership for extra features like offline maps and more detailed trail data. It's a helpful tool if you love exploring outdoor trails and want to connect with others who do too.
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The description is based directly on information from Trailforks' official about page, summarizing the main services and features targeted at consumers in an accessible and friendly way.
How to Get a Trailforks Refund: Step by Step
If you purchased through trailforks.com:
- Go to the Trailforks support page or send an email to the Trailforks support team requesting a refund for your Trailforks Pro or Pro with Outside+ membership.
- Include your account details and the date of the purchase or renewal in your message.
- If you want an immediate cancellation as part of the refund request, be aware the membership access will end immediately upon cancellation.
- Request a refund within 14 days of purchase or renewal for the best chance of success, as refunds are typically not provided beyond that period.
- Use phrasing that emphasizes the refund request is within the 14-day application window and mention if the subscription renewed without your notice.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap "Subscriptions."
- Find and select your Trailforks Pro or Trailforks Pro with Outside+ subscription.
- Tap "Cancel Subscription" to stop future payments.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Choose "I'd like to," then select "Request a refund."
- Pick the Trailforks subscription charge and provide a reason; mention if the subscription renewed without notice or was unused.
- Submit the request and wait 24 to 48 hours for Apple to respond.
If you purchased through Google Play Store:
- Open the Google Play app on your Android device.
- Tap your profile icon in the upper right corner.
- Go to "Payments & subscriptions" then "Subscriptions."
- Select your Trailforks Pro subscription.
- Tap "Cancel Subscription" to cancel future payments.
- To request a refund, visit the Google Play refund support page or contact Google Play support directly; refunds are granted only in specific cases under Google's policies.
- When requesting a refund, mention if the subscription was unused or renewed without your prior consent.
Email
The email is not available.
Tips and Tricks for Getting a Trailforks Refund
- Contact support promptly and be polite but firm in your communication.
- Request a refund within 14 days of purchase, as this is when they are most likely to honor it.
- Explain clearly why you're requesting a refund such as unexpected price increases or dissatisfaction with the service functionality.
- Use direct messages or emails rather than public forums first to avoid escalation delays.
- Escalate by mentioning you will contact your credit card company to dispute the charge if they do not respond or refuse refund.
- Be persistent and patient, sometimes multiple emails or attempts are needed for a response.
- Consider timing your refund request during off-peak hours or midweek when customer service might be more responsive.
- Leverage community forums to find if others have had success with specific language or tactics.
- Avoid aggressive or accusatory language as it can lead to outright denial of refunds.
- If support is unresponsive, file a chargeback through your credit card provider citing non-delivery of service or unauthorized charge.
Why Do People Request Refunds from Trailforks
- Perception that Trailforks is no longer an open community and is selling community-provided data back to users.
- Feeling forced to pay for access to trail maps and GPS data despite contributing to the platform.
- Limited access for non-Pro users to detailed trail GPS data; trails outside a small free area are greyed out.
- Negative user experience after update requiring payment to view trails outside the free zone; some say the app "really sucks" post-update.
- App perceived as "useless" without Pro subscription.
- Frustration paying for a service they helped create or contributed to significantly.
- Concerns about paying for access when the app was previously free or ad-supported.
- Preference for ads over paid subscriptions, but Trailforks avoids ads to preserve user experience and privacy.
- Refund requests due to dissatisfaction with the subscription model and app changes.
Trailforks Refund Script
Script
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Hello Trailforks Support,
I hope this message finds you well. I am writing to address a billing issue related to my recent account charge. Upon reviewing my account, I noticed an accidental charge that I did not intend to authorize. I am quite disappointed as I have not been able to utilize the service as expected.
I kindly request a refund for this charge, as I was not satisfied with my experience. I appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to hearing from you soon.
Best regards,
Trailforks Refund Policy
Trailforks offers a full refund for subscriptions purchased through their website or Google Play within fourteen days of the purchase or renewal date. After this period, subscriptions are generally non-refundable.
The Easiest Way to Get a Trailforks Refund
If you’re frustrated trying to get a refund from Trailforks—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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