Overview
Travala.com is a travel booking website where you can find and book hotels, flights, tours, and activities around the world. They offer over 3 million travel products and let you pay with popular cryptocurrencies as well as credit/debit cards and other methods. You can save up to 60% on hotels with their best price guarantee, and if you find a cheaper deal elsewhere, they will refund the difference. They also have a rewards program called AVA Smart that gives discounts and rewards for bookings. Customer support is available 24/7 via live chat or email, making the booking process easy and convenient. Overall, it's a great site to plan and book your whole trip in one place.
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The information comes directly from Travala.com, their official website, which clearly explains the main services in simple terms suitable for consumers.
How to Get a travala Refund: Step by Step
If you purchased through Credit/Debit Card on Travala.com:
- Log in to your Travala.com account.
- Go to your account dashboard and locate the billing or subscription section.
- Identify the recurring membership or subscription charge you want refunded.
- Contact Travala customer support via their support page or chat feature.
- Request a refund for the specific membership/subscription charge, mentioning the transaction details.
- Mention that the card was charged without adequate notice or that the service was unused to increase success chances.
- Once approved, the refund will be processed back to your credit/debit card within 7 business days, but it may take up to 30 days to appear on your bank statement.
If you purchased through Cryptocurrency on Travala.com:
- Log in to your Travala.com account.
- Access the section showing your memberships or subscriptions paid with cryptocurrency.
- Contact Travala customer support to request a refund, providing transaction and wallet details.
- Emphasize any service non-usage or unexpected charges to increase refund chances.
- Refunds will be processed back to your cryptocurrency wallet as per Travala's refund handling.
Tips and Tricks for Getting a travala Refund
- Be persistent and polite: Constantly follow up with emails or support chats without being rude, emphasizing your issue clearly and calmly.
- Use specific language: Mention the booking details, cancellation reasons, and reference any previous communication to show you are organized and serious.
- Escalate strategically: If initial support fails, ask politely to escalate your case to a supervisor or manager for faster resolution.
- Time your requests carefully: Contact support during weekdays and avoid weekends or holidays when response times are slower.
- Leverage payment method details: If you paid with cryptocurrency or AVA tokens, mention the manual withdrawal process and any discrepancies to push your refund case.
- Show knowledge of policy terms: While ignoring official policy, referencing it in your language (e.g., refund timeline, third-party responsibility) helps convey seriousness.
- Keep records of all communication: Save screenshots, emails, and chat logs, and reference them in your messages to support.
- Highlight urgency and inconvenience: Explain why the refund is critical (e.g., cancelled trip, financial strain) to appeal to their customer service empathy.
- Use community support: Mention you have sought advice from forums or Reddit communities which hold the company accountable publicly.
- Request different communication channels: If email is slow, ask if support can chat via social media or any available faster channel to expedite the process.
- Leverage social media exposure: Threaten (politely) to post reviews or complaints on social media platforms if the refund issue remains unresolved after a reasonable time.
- Be aware of refund delays: Understand some refunds take months due to third parties; express your patience but keep regular reminders.
Why Do People Request Refunds from travala
- Involuntary flight cancellations where refunds are delayed or not issued.
- Booking the wrong date for hotels or flights requiring a refund.
- Undisclosed additional fees such as resort fees charged by hotels after booking.
- Non-refundable fare policies that limit refund options and cause disputes.
- Delays in refund processing, sometimes taking months to receive funds back on original payment method.
- Payments made with cryptocurrency refunded as Travel Credits that cannot be used as fiat currency, leading to dissatisfaction.
- Blaming third-party agencies for refund issues causing customer frustration.
- Change fees and fare differences when trying to rebook instead of refunding.
- Cancellation policies that do not clearly allow or restrict refunds.
travala Refund Script
Script
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Dear Travala Customer Service,
I hope this message finds you well. I am writing to request a refund for a recent charge that appears to be an accidental billing issue related to my account. I was surprised to see a charge that I did not authorize and would appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue, and I look forward to your swift response regarding the refund process.
Best regards,
travala Refund Policy
Travala.com's refund policy specifies that refunds will vary depending on the payment method used. For credit/debit card transactions, refunds are returned to the original card, while payments made with cryptocurrencies are refunded as Travel Credits to the user's account. It's essential to review the specific conditions for each booking, as some may be non-refundable or subject to different terms.
The Easiest Way to Get a travala Refund
If you’re frustrated trying to get a refund from travala—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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