Overview
Trellis is a company that helps people access and understand information from state courts across the U.S. They use technology and AI to make it easy to find court records, case details, and legal documents all in one place. Their main services include smart search tools to quickly find trial court information, alerts about new or changing cases, and insights about judges, lawyers, and cases to help users make better decisions. It’s like having a smart assistant that helps you stay updated and understand the court process without needing to dig through lots of paperwork. They also provide friendly support from former lawyers to help with any questions.
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The description is based directly on detailed and specific information from Trellis's official website, which explains their services in clear terms suitable for a consumer audience. The website highlights their use of AI, large state court data coverage, smart search, alerts, and support, which are key points summarized in an easy-to-understand way.
How to Get a Trellis Refund: Step by Step
If you purchased through Trellis Support (directly on trellis.law):
- Go to the Trellis Support Contact page at https://support.trellis.law/trellis-support or open the Contact form from the support section of trellis.law.
- Fill out the contact form explicitly requesting a refund for your membership or subscription charge.
- Include your account details and specify the charge or subscription for which you want a refund.
- Mention that the subscription renewed without notice or that the service was unused to help improve your chances of refund success.
- Submit the form and wait for Trellis Support to respond and process your refund request.
- Alternatively, call one of the Trellis support phone numbers: +1 762-811-9182, +1 838-428-3842, +1 524-818-3305, or +1 313-654-3103 to request the refund over the phone.
How to Contact Trellis
If you need assistance, here’s how you can get in touch with Trellis support team:
Tips and Tricks for Getting a Trellis Refund
- Document everything: Keep records of all communications, payment receipts, and cancellation requests.
- Cancel immediately: Cancel subscriptions during any free trial or as soon as issues arise to prevent further charges.
- Use clear, firm language: State clearly that charges are unauthorized or incorrect and demand an immediate refund.
- Dispute charges with your bank: If Trellis does not respond, file a dispute with your credit card company or bank for unauthorized transactions.
- Escalate via formal complaints: File complaints with the Better Business Bureau (BBB) and consumer protection agencies to prompt a response.
- Follow up persistently: Send multiple follow-up emails or contact forms if there is no initial response.
- Mention privacy/legal concerns: Some users found mentioning concerns about published case documents can add pressure to resolve the issue.
- Leverage social proof: Refer to other complaints and unresolved disputes publicly to emphasize the urgency.
- Aim for timing: Attempt your refund request soon after noticing any erroneous charge or before the billing cycle renews.
- Be polite but assertive: Maintain professionalism while clearly expressing your dissatisfaction and expectations for resolution.
Why Do People Request Refunds from Trellis
- Refusal to remove personal information from their website despite requests.
- Misrepresentation of products/services, including misleading claims about information removal.
- Posting personal legal documentation and sensitive personal details without permission.
- Sale of private and court document information for download to third parties.
- Failure to remove personal identifiers such as full name, address, phone number, ethnicity, race, and geolocation from site and search engines.
- Billing issues related to disputed services and charges.
- Privacy and safety concerns due to the exposure of detailed personal information.
- Lack of response or failure to resolve disputes satisfactorily or in a timely manner.
- Unauthorized access to court documents and unlawful publication or sale of those documents.
- Requests for redacting or removing information that are approved but then not actually implemented.
- General dissatisfaction with customer service and support responsiveness.
Trellis Refund Script
Script
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Dear Trellis Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue I encountered recently. I believe I was accidentally charged for a service I did not intend to subscribe to. I have reviewed the terms of service and understand the policies regarding refunds.
I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter.
Best regards,
Trellis Refund Policy
Trellis Law does not provide refunds for any charges incurred for their services. Users must cancel their subscriptions before the end of their free trial period to avoid being charged; any cancellations made after charging are non-refundable. Additionally, subscriptions will automatically renew unless canceled in advance.
The Easiest Way to Get a Trellis Refund
If you’re frustrated trying to get a refund from Trellis—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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