Overview
Troll Co. Clothing is a brand focused on making tough, stylish clothes for blue-collar workers. They offer a wide range of apparel like bold graphic tees, hoodies, work pants, hats, and beanies, featuring strong slogans such as "Dirty Hands Clean Money." They've got clothes for men, women, and kids, including special workwear like flame-resistant and high-visibility gear. Besides clothing, they sell accessories like stickers, patches, keychains, and even drinkware. It's all about celebrating hard work and blue-collar pride with durable and cool gear you can wear on and off the job.
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The information was directly gathered from Troll Co. Clothing's official website, which lists their products and highlights their focus on blue-collar workers and tough, stylish workwear and accessories.
How to Get a Troll Refund: Step by Step
If you purchased through Troll Co. Clothing Website:
- Log in to your account on trollcoclothing.com using the Login link at the top right of the screen.
- Navigate to the 'Subscriptions' tab within your account dashboard.
- Select the subscription for which you want to request a refund.
- Cancel the subscription if you have completed at least 3 charges on it (required before refund requests).
- After cancellation, send an email to customerservice@trollcoclothing.com with the following details:
- Your account information (email and username).
- Subscription details (name and date of subscription).
- A clear request for a refund, emphasizing if the subscription renewed without notice or if the service was unused.
- Wait for customer service to respond; they handle refund requests manually through email.
Tips and Tricks for Getting a Troll Refund
- Be polite but firm: Use respectful language that clearly states your issue without aggression.
- Document everything: Keep copies of your order confirmation, messages, and shipping receipts to prove your case.
- Contact customer service quickly: Initiate your refund request as soon as possible to stay within the 30-day reporting window.
- Highlight product defects or discrepancies: Emphasize any damage, wrong items, or poor quality as reasons for the refund.
- Request a return authorization: Ask for specific instructions on how to return the merchandise to avoid delays.
- Use clear, concise language: Explain the situation factually and avoid emotional or exaggerated statements.
- Escalate politely if ignored: If the first contact is unresponsive, follow up and ask to speak to a manager or higher authority.
- Use multiple contact methods: Try email, social media, and any provided contacts to reach the company.
- Return items promptly: Ship the merchandise back as soon as you receive return approval to prevent cancellation of your refund.
- Time your request strategically: Avoid weekends or holidays; contact during business hours for faster response.
- Leverage public forums or social media: Mentioning you will share your experience publicly can encourage faster resolution.
Why Do People Request Refunds from Troll
- Wrong item or size sent by the company due to an error on their part.
- Received a damaged item with proof, such as a photo showing the hang tag still attached.
- Item is unworn, unwashed, and has tags attached as required for eligibility of refund.
- Return reported within 30 days of the order date as per their return policy guidelines.
- Return shipping costs may be a concern for customers unless the company made an error.
- Reason for Return must be provided when requesting a Return Authorization Email (RAE).
Troll Refund Script
Script
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Dear Troll Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order. I noticed an accidental charge on my account that I did not authorize, and it has caused some dissatisfaction with my shopping experience.
I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Troll Refund Policy
Troll's refund policy requires items to be unworn, with tags attached, and reported for return within 30 days of the order date. A Return Authorization Email must be obtained before sending back the item, and customers are responsible for return shipping costs. Refunds are provided only after all criteria are met and if the company has not made an error.
The Easiest Way to Get a Troll Refund
If you’re frustrated trying to get a refund from Troll—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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