Overview
TruGreen is a company that helps you take care of your lawn and outdoor space. They offer different lawn care plans tailored to what you need, from basic care to natural treatments and even golf course quality care. Their services include fertilizing your lawn, controlling weeds, aerating the soil, overseeding, and treating lawn diseases and insects. They also have pest control services to keep mosquitoes, fleas, ticks, and other outdoor pests away from your home. Think of TruGreen as your go-to for keeping your lawn green, healthy, and pest-free without any hassle.
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The description is based directly on the services listed on TruGreen's official website, summarized in simple terms suitable for a general consumer audience.
How to Get a TruGreen Refund: Step by Step
If you purchased through TruGreen direct billing:
- Call TruGreen customer service: Use one of these toll-free numbers: 1-844-567-9909, 1-800-778-7879, or 1-844-768-0421 to speak with a representative about your refund request.
- Prepare your account details: Have your account number, billing details, and payment information ready to verify your membership or subscription.
- Request a refund: Clearly state that you are requesting a refund for a recurring service charge or membership fee. Mention if the charge was unexpected or if the service was unused.
- Use refund-effective messaging angles: Emphasize if the subscription renewed without your notice or if there was an issue with the service quality that justifies a refund.
- Confirm refund method and timeline: Ask how the refund will be processed (back to your original payment method, check, or prepaid card) and the expected timeframe.
- Follow up if needed: If you do not receive a response or refund within the given timeframe, call the customer service again for status.
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Tips and Tricks for Getting a TruGreen Refund
- Call to cancel and be prepared for aggressive retention tactics; TruGreen may try to pressure you for 20 minutes and upsell additional services.
- Firmly say "I'm not interested, thanks, and please don't call again," and then hang up to avoid prolonged calls.
- Insist on cancellation and ask for a written confirmation or cancellation number.
- Document all communication, dates, and instances of poor or no service. Video proof of crews skipping treatments can strengthen your case.
- Be persistent in calling and emailing the corporate office. Hold times may be long, but keep trying until you get a supervisor or manager.
- Request a refund citing lack of service, poor results, or lawn damage. Mention that you are prepared to escalate if needed.
- Escalate by threatening (politely) to file complaints with regulatory bodies or dispute charges with your credit card company.
- Use specific reasons for cancellation like moving to an apartment or dissatisfaction with service quality. Some users reported success with this tactic.
- Time your request late in the season if results have not improved; TruGreen may be more amenable to refunds.
- Be aware that sometimes TruGreen continues treatments after cancellation; keep documenting and report this behaviour.
- Consider obtaining competing quotes from local companies as leverage.
- Express willingness to leave negative reviews or social media posts if refunds or cancellations are not handled properly.
Why Do People Request Refunds from TruGreen
- Payment collected but no service provided, leading to requests for refunds due to undelivered lawn care.
- Unauthorized accounts and charges created without customer permission, resulting in unwanted bills and service visits.
- Charges for services not ordered, such as soil treatments performed without proper soil testing or customer agreement.
- Services promised in packages not delivered properly, including treatments not applied or technicians unaware of job details.
- Incorrect billing rates and ongoing charges after cancellation requests, causing disputes and refund claims.
- Services performed without permission, leading to trespassing complaints and billing errors.
- Poor scheduling and service delays, frustrating customers and prompting refund demands.
- Failure to cancel contracts upon request, with continued billing and service attempts.
- General service errors and misbilling, common reasons for customers to seek refunds.
- Harassment via calls and inaccurate billing practices, contributing to refund requests and customer complaints.
TruGreen Refund Script
Script
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Dear TruGreen Customer Service,
I hope this message finds you well. I am writing to address a billing issue related to my account that I need your assistance with. I have noticed an accidental charge on my recent statement that I believe is incorrect. I was not satisfied with the service provided, and as such, I would like to formally request a refund for this charge.
I appreciate your attention to this matter and look forward to resolving it promptly. Thank you for your understanding.
Best regards.
TruGreen Refund Policy
TruGreen offers a satisfaction guarantee, which means if customers are not satisfied with their service, TruGreen will return to make it right between regular visits. Their policy indicates that a full refund may be applied if the services rendered do not meet expectations, specifically for customers on full service plans.
The Easiest Way to Get a TruGreen Refund
If you’re frustrated trying to get a refund from TruGreen—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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