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Overview
Difficulty
How to Get a TSN Refund: Step by Step
How to Contact TSN
Tips and Tricks for Getting a TSN Refund
Why Do People Request Refunds from TSN
TSN Refund Script
TSN Refund Policy
The Easiest Way to Get a TSN Refund

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How to Get a TSN Refund

The Ultimate Guide to Getting a TSN Refund (tsn.ca)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

TSN is a Canadian sports network that offers fans everything they love about sports in one place. You can watch live games from big leagues like the NHL, NBA, NFL, CFL, and more. Besides live games, TSN provides up-to-date sports news, scores, highlights, and expert commentary. They also have a streaming service called TSN+ where you can watch games live, catch up on games you missed, and enjoy sports documentaries. TSN covers a wide variety of sports, from popular leagues to niche sports like curling and esports. They also have radio stations and fantasy sports games, making it easy for sports fans to stay connected and entertained however they like.

Difficulty

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The information was gathered from TSN's official website, where detailed descriptions of their services and offerings were provided in easy-to-understand terms. It covers the main features including live sports coverage, news, TSN+ streaming, radio, and additional content, which matches the user's request for a simple and consumer-friendly overview.

How to Get a TSN Refund: Step by Step

If you purchased through TSN.ca directly:

Log into your account on TSN.ca.
Go to Manage Subscription in Account Settings.
Click on the Subscriptions tab.
Scroll down and select Cancel Subscription.
Enter the reason for cancellation and confirm by clicking Yes, Cancel.
Your subscription will remain active until the end of the current billing period.
No refunds are provided for cancellations; you will not be charged for the next billing cycle.

If you purchased through Apple (iOS App Store):

Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top.
Select Subscriptions.
Find and tap your TSN subscription.
Tap Cancel Subscription to stop future charges.
To request a refund, go to reportaproblem.apple.com and sign in with your Apple ID.
Select the TSN subscription purchase, then choose "Request a refund."
When submitting the refund request, mention that the subscription renewed without notice or emphasize that you did not use the service during the renewed period to increase chances of success.

If you purchased through Google Play Store:

Open the Google Play Store app on your Android device.
Tap your profile icon, then select Payments & subscriptions.
Tap Subscriptions and find your TSN subscription.
Tap Cancel subscription to stop future charges.
To request a refund, go to the Google Play refund page at Google Play Refund Request.
Follow the instructions to submit a refund request for your TSN subscription.
Highlight that the subscription was renewed without your consent or state that you did not use the service after renewal for better refund approval chances.

If you purchased through Roku:

Open your Roku device and navigate to your account settings.
Select Manage your subscriptions.
Find the TSN subscription and select Cancel subscription.
Roku does not have a formal refund flow; to request a refund, contact Roku Customer Support directly via their website or phone.
When contacting support, mention the subscription auto-renewed without notice and emphasize you did not use the service during the renewed period.

How to Contact TSN

Phone

The phone is not available.

The email is not available.

Site

https://www.tsn.ca/help/contact-us

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Tips and Tricks for Getting a TSN Refund

Be prompt: Cancel your subscription before the renewal cutoff to avoid charges; TSN is strict about no refunds if you miss the cancellation window by even a short time.
Use calm but firm language: When requesting a refund, mention specific issues like blackout restrictions, technical problems, or unavailable content to justify your request.
Escalate quickly: If frontline customer service refuses, ask for a supervisor or higher-level representative to increase chances of success.
Leverage timing: Request refunds during times of major event disruptions, outages, or other widespread service problems to strengthen your case.
Reference consumer rights: Mention local laws or cooling-off periods applicable in your region (e.g., Ontario's 10-day cooling-off rule) to support your refund claim.
Document everything: Keep detailed records of all purchase information, cancellation attempts, chat transcripts, and email communications with TSN.
Be persistent and polite: Repeated polite follow-ups have been reported by users as more successful than a single request.
Use alternative complaint channels: If direct requests fail, file complaints with consumer protection agencies or regulatory bodies like the CRTC.
Public pressure: Sharing your negative experience on social media and tagging TSN can sometimes expedite resolutions.
For subscriptions via third parties (Apple, Google, Roku): Cancel and request refunds through their respective platforms using official refund request forms, stating unauthorized renewal or no usage during renewal period.
Sample language to use: Polite mention of unauthorized or accidental charge, explaining that you did not use the service during the renewed period, and requesting a refund.
Note on official policy: TSN's official stance is no refunds except in narrow cases; rely on tactics and escalation rather than policy references alone.

Why Do People Request Refunds from TSN

Technical issues with streaming causing inability to watch live events.
Accidental purchases or subscribing by mistake.
Change of mind shortly after subscribing.
Automatic renewal without consent leading to unwanted charges.
Failure to cancel subscription on time before renewal.
Discontent with content or service quality.
Billing issues such as incorrect charges or payment problems.
Refusal to provide refund despite cancellation requests, leading to customer demands.
Subscriptions purchased for specific events that were postponed or canceled.

TSN Refund Script

Script

Copy

Dear TSN Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my account. It seems that I was charged an amount that I did not authorize. Due to this accidental charge, I would like to kindly request a refund for the amount billed. I appreciate your assistance in resolving this matter quickly and look forward to your prompt response.
Thank you for your attention to this issue.
Best regards,

TSN Refund Policy

TSN does not provide refunds for any subscription fees, which means if you cancel your subscription, you will not receive a refund for any portion of your payment. However, you can continue to use the service until the end of your current billing period regardless of when you cancel.

The Easiest Way to Get a TSN Refund

If you’re frustrated trying to get a refund from TSN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.