Overview
Viki is a global TV site where you can discover, watch, and subtitle popular shows and movies from around the world, especially Asian dramas like Korean, Chinese, and Japanese series. It offers thousands of hours of content that users can enjoy with subtitles in over 200 languages. Viki makes it easy for fans everywhere to enjoy entertainment without language barriers by involving them in creating subtitles. Basically, it's a friendly streaming service for anyone who loves international TV and movies with the option to watch with subtitles in many languages.
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The description comes directly from Viki's official help center page which clearly explains its service in simple terms focused on consumers: it offers streaming of global shows with subtitles in many languages, involving fans in subtitle creation to remove language barriers.
How to Get a Viki Refund: Step by Step
If you purchased through Web or Google Play (Android):
- Go to the Viki Help Center and navigate to the "Billing & Payments" section.
- Select the "Request For a Refund" section.
- Fill out the refund request form, clearly stating the reason you are asking for a refund.
- Submit the form and wait for a Viki support agent to review your request. Note that submitting a form does not guarantee a refund.
If you purchased through Apple (iOS):
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the Viki subscription.
- Click "I'd like to" and choose "Request a refund."
- Select the reason for your refund request from the available options and click "Next."
- Choose the Viki subscription item and submit the request.
- Wait 24 to 48 hours for an update on your refund request status.
- Check the status of your refund request on the same website.
- In your refund request message, mention if the subscription renewed without your notice or was unused during the billing period for a stronger case.
If you purchased through Roku:
- Note that Roku subscriptions for Viki are pre-paid, final, and generally non-refundable.
- If you still want to try, use Roku’s customer support channels to inquire about any exceptions or special cases.
Email
The email is not available.
Tips and Tricks for Getting a Viki Refund
- Cancel your subscription immediately after payment to avoid auto-renewal but still retain the paid service for the month.
- Submit refund requests as soon as possible via the official form, clearly stating the issue.
- Follow up persistently if you don’t receive a response within 2 days.
- Use polite but firm language, emphasizing misunderstandings or accidental charges.
- Time your refund requests close to the payment date for higher chances of success.
- Document all communications and submission times for potential escalation.
- Escalate the issue publicly on forums or Reddit if you are ignored.
- Avoid disputing charges through your bank immediately, allowing Viki’s internal process to work first.
- Frame refund requests around errors, accidental charges, or unexpected renewals; avoid targeting consumed content.
- Express appreciation for the volunteer subtitlers and the Viki community to keep communication positive and cooperative.
- When requesting a refund from Apple purchases, use reportaproblem.apple.com and explain accidental renewal or unused subscription to strengthen your case.
- Persistently follow up and be ready to escalate if customer service is unresponsive.
Why Do People Request Refunds from Viki
- Cancellation made after charges have been processed
- Accidental purchase or upgrade
- Forgot to cancel
- Content not available in the region or is unlicensed by Viki
- Unused subscription
- Subtitle delay or unavailability
- Canceled but charged with no confirmation of prior cancellation
- Subscription plans not intended to be accessible in your country (including purchases made via a VPN service)
Viki Refund Script
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Hello Viki Support,
I'm reaching out regarding a recent billing issue with my account. I noticed an accidental charge that I did not authorize. As a loyal user, I have always enjoyed your service and appreciate the content you provide. However, this charge has caused some concern for me.
I kindly request a refund for this unexpected charge and would greatly appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue, and I look forward to your reply.
Best regards.
Viki Refund Policy
Viki's refund policy does not honor refunds for various scenarios including cancellations made after charges have been processed, accidental purchases, or when content is unavailable in a user's region. Users can request refunds for web and Android subscriptions by filling out a form, but such requests are reviewed on a case-by-case basis and are not guaranteed.
The Easiest Way to Get a Viki Refund
If you’re frustrated trying to get a refund from Viki—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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