Overview
Virgin Plus offers a range of services mainly focused on mobile and internet needs. They provide affordable mobile phone plans with lots of data, unlimited Canada-wide calling and texting, plus options for international calling. You can bring your own phone or choose from new or certified pre-loved phones, tablets, and smartwatches. They also offer packages that bundle mobile services with internet and TV. For internet, they have reliable home internet plans. Other highlights include prepaid services, home phone options, Member Benefits that save you money on everyday things, travel perks, and phone trade-in programs. It's like a one-stop shop for your communication and entertainment needs, with flexible choices and extra perks.
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The information comes directly from the official Virgin Plus website which clearly lists all the services they provide for consumers in clear, simple terms suitable for a general audience.
How to Get a virginplus Refund: Step by Step
If you purchased through Credit Card directly on virginplus.ca:
- Log in to your Virgin Plus account on virginplus.ca.
- Navigate to the billing or payment section.
- Contact Virgin Plus customer support through the provided contact options.
- Provide your account details and specify the reason for your refund request.
- Ensure you are the account holder to make the refund request.
- If the refund is approved, it will be issued back to the original credit card used for payment.
- If the credit card has expired, update the card expiry details with Virgin Plus.
- If the original card is no longer valid or used, request a cheque for the refund.
- Refund processing for credit cards takes approximately 5 business days.
If you purchased through Apple App Store:
- On your device or computer, go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap or click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, like "Subscription renewed without notice" or "Account was unused."
- Select the Virgin Plus subscription or purchase you want refunded.
- Submit your refund request.
- Optionally, also cancel the subscription through the Apple settings: open Settings app > tap your Apple ID > Subscriptions > find Virgin Plus > Cancel Subscription.
- Wait 24 to 48 hours for a response and check your refund status on the same website.
If you purchased through Google Play Store:
- Go to play.google.com and sign in with the Google account used for the purchase.
- Click your profile picture in the top right corner.
- Select "Payments & subscriptions," then "Budget & order history."
- Find the Virgin Plus subscription or purchase you want to refund.
- Click "Report a problem."
- Select the option that best describes your situation.
- Complete the form and clearly state you'd like a refund.
- Submit the refund request.
- Allow 1 to 4 days for a refund decision.
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Tips and Tricks for Getting a virginplus Refund
- Be persistent and polite: Contact customer support multiple times, remaining calm but firm in your requests.
- Use the word "prorated refund" when referring to charges to emphasize you expect adjustment for unused service time.
- Escalate to management if initial representatives are unhelpful; specifically request to speak with supervisors or the Virgin Plus Management Team.
- Document everything: Keep records of dates, names of representatives, chat transcripts, and any reference numbers from your interactions.
- Request refunds to go back to the original payment method and confirm the expected refund timeline.
- Initiate complaints with external bodies like the CCTS if Virgin Plus delays or refuses to refund.
- Try starting the return or refund process online before or alongside phone calls for official record-keeping.
- Avoid mentioning the company’s official policy: focus on asserting customer rights and dissatisfaction with billing errors or unfulfilled promises instead.
- Timing matters: Attempt refund requests soon after service cancellation or billing errors to strengthen case for refund.
- Sharing your case publicly on forums or social media groups related to Virgin Plus can sometimes encourage faster company response.
Why Do People Request Refunds from virginplus
- Double payment due to manual and pre-authorized payments being charged simultaneously.
- Overpayment on accounts where customers request refunds instead of carrying credit to the next bill.
- Billing errors causing customers to be charged multiple times or incorrect amounts.
- Device defects or malfunctions, especially issues with phone performance in cold weather, leading customers to seek refunds or replacements.
- Cancellation of service with requests for refunds of remaining balances or deposits.
- Disputes over charges related to stolen identity or unauthorized billing.
- Non-return or late return of equipment, sometimes triggering fees or refund conflicts.
- Buyer's remorse on devices that do not meet customer needs or expectations within the return policy timeframe.
- Delays in refund processing causing customer dissatisfaction.
virginplus Refund Script
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Dear Virgin Plus Support,
I am writing to address a billing issue that I have encountered. I believe I have been accidentally charged for a service that I did not authorize. After reviewing my account statements, it appears that there is a discrepancy that I would like to clarify.
I kindly ask for your assistance in processing a refund for this charge. I appreciate your prompt attention to this matter and look forward to your timely response.
Thank you for your understanding.
Best Regards,
virginplus Refund Policy
Virgin Plus offers a 15-day refund policy under its "You'll Love Us Guarantee" for both postpaid and prepaid members. Customers can return their device for a full refund if it is in nearly new condition and returned with the original receipt, including all packaging and accessories. However, opened SIM cards and headsets are non-returnable, and there are limits on the usage of the devices during the return period.
The Easiest Way to Get a virginplus Refund
If you’re frustrated trying to get a refund from virginplus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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