Overview
Wargaming is a company that offers online games where players can battle in military-themed settings. They put all their games into one place called Wargaming.net which lets you use a single account to play different games easily. Some of their popular games are World of Tanks, World of Warplanes, World of Warships, and World of Tanks Blitz. The platform also makes sure your account is safe with good security features. It's a simple way to enjoy their fun multiplayer games and connect with other players.
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The description is based directly on information from the official Wargaming.net website about what the company offers to the consumer, including the main games and the unified service with security features.
How to Get a Wargaming Refund: Step by Step
If you purchased through Wargaming.net directly (Credit Card, PayPal, Bank Transfer, etc.):
- Gather your purchase details: payment method, date and time, item name, amount, order number from confirmation email, and proof of purchase (e.g., bank or credit card statement screenshot).
- Confirm that the in-game assets linked to the purchase are unused (refunds only possible if unused within 180 days).
- Contact the Player Support team for your region via Wargaming support pages:
- NA Player Support
- EU Player Support
- ASIA Player Support
- Submit a refund ticket with all your gathered details clearly included.
- Wait for Wargaming support to process the refund; note some payment providers have their own refund time limits.
If you purchased through Apple (iTunes Store):
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click or tap "I'd like to," then choose "Request a refund."
- Select the reason for your refund request and click Next.
- Choose the Wargaming subscription or purchase item from the list and submit the request.
- Wait for 24 to 48 hours for Apple's response and refund status.
- If you no longer want the subscription, cancel it by opening the Settings app on your device > tap your Apple ID > Subscriptions > select the Wargaming subscription > tap Cancel Subscription.
If you purchased through Google Play:
- Go to play.google.com and sign in with your Google account.
- Click your profile picture at the top right corner.
- Select "Payments & subscriptions" then "Budget & order history."
- Find the Wargaming purchase you want a refund for, click "Report a problem."
- Choose the option that best describes your refund reason, mention you want a refund.
- Fill out the form and submit your refund request.
- Allow 1 to 4 days to receive a refund decision.
- If the order is not found, ensure you are using the Google account used for the purchase.
If you purchased through Roku:
- Note that subscriptions and content bought directly through Roku are generally non-refundable.
- To try requesting a refund, go to my.roku.com/subscriptions and log in.
- Under Active Subscriptions, select the Wargaming subscription if listed and try to manage or cancel it if applicable.
- Contact Wargaming Support directly with your purchase details, including proof of payment and subscription information, explaining that you want a refund because the subscription was charged without your consent or was unused.
- Mention clearly that the account was unused or that the charge was unexpected to enhance refund chances.
Email
The email is not available.
Tips and Tricks for Getting a Wargaming Refund
- Contact support promptly and clearly state the mistaken purchase.
- Emphasize that the items have not been used or opened (e.g., boxes, premium tanks, gold, premium time).
- Provide detailed evidence such as screenshots or transaction IDs showing the accidental charge.
- Be polite and respectful in your communications to foster goodwill with support staff.
- Request and mention escalation politely if the initial response is negative or delayed.
- Follow up consistently every few days to keep the request active but avoid spamming.
- Provide additional details promptly if requested by support, such as partial credit card numbers for verification.
- Timing matters: submit refund requests as soon as possible, ideally within a few days of purchase and within their refund window.
- Use formal and clear language to explain your case and avoid slang or angry tones.
- Mention prior positive interactions or the value you place on being a loyal customer.
- Be patient but prepared to escalate through repeated polite tickets or hints of chargeback, though chargeback can risk account bans.
- Do not use purchased items if planning a refund, as usage will often void refund eligibility.
- Keep detailed records of all communications, receipts, and transactions related to the purchase.
Why Do People Request Refunds from Wargaming
- Accidental purchases, such as buying items on the wrong server or by mistake.
- Unused in-game items associated with the purchase remain unused, making the purchase eligible for refund.
- Purchasing gold or premium currency and then spending it, but wanting a refund if the intended use (e.g., bids, auctions) did not succeed or was unwanted.
- Buying assets on one platform but wanting to move them to another platform, which is not allowed, leading to refund requests.
- Game bugs or issues that negatively impact user experience and prompt requests for refunds.
- Purchases made through a non-refundable channel such as the Epic Games Store DLCs, which are non-refundable.
- Regret or dissatisfaction with the purchase or game features leading to refund requests within allowed time frames.
- Unintentional purchases made by children that players want reversed.
- Purchases that are rejected due to policy breaches like promotional issues or payment problems.
Wargaming Refund Script
Script
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Dear Wargaming Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. I was charged for a transaction that I did not authorize, and as a result, I would like to request a refund.
I value the games you provide and appreciate the efforts of your team, but this experience has left me dissatisfied. I believe this accidental charge must have been an oversight.
Could you please assist me in processing a refund for this transaction? I would greatly appreciate your prompt attention to this matter.
Thank you for your help!
Best regards,
Wargaming Refund Policy
Wargaming's refund policy allows purchases to be refunded within a 180-day period if the associated in-game items remain unused. To initiate a refund, players must contact Player Support with relevant purchase details. Additionally, some items purchased through the Armory can also be refunded if certain conditions, such as not playing more than one battle, are met.
The Easiest Way to Get a Wargaming Refund
If you’re frustrated trying to get a refund from Wargaming—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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