Overview
Webnovel is a website where you can read lots of different kinds of stories like fantasy, adventure, romance, and more. They update new stories every day, including ones that are translated from Chinese and Korean, as well as original books written just for their site. You can easily find stories by searching for your favorite title, author, or genre. Besides reading, Webnovel lets you join a community of fellow story lovers. If you like, you can also become a writer, translator, or editor on their platform. They also have apps you can download to read on the go. It's a fun place to discover new stories and connect with others who love reading.
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The description is based on information directly from the Webnovel homepage which highlights their main services including daily updated web novels, comics, fanfics, original and translated stories, community interaction, and opportunities for users to become authors, translators, or editors. The language is kept simple and friendly to match the target audience of consumers.
How to Get a Webnovel Refund: Step by Step
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top right corner.
- Select "Payments & subscriptions."
- Tap "Budget & history" or "Purchase history" to find your Webnovel purchase.
- Locate the Webnovel membership or subscription purchase.
- Tap on the purchase, then select "Request a refund" or "Report a problem."
- Choose the most appropriate reason, such as "Subscription renewed without notice" or "I did not use the membership service." Provide clear and concise information that emphasizes your refund reason.
- Submit the refund request and wait for Google's response, which typically happens within a few days.
If you purchased through Apple (iTunes & App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top of the screen.
- Select "Subscriptions."
- Find and tap the Webnovel subscription.
- Tap "Cancel Subscription" to stop renewal if needed (cancellation is required to request a refund).
- Open a web browser and go to the Apple Report a Problem page: https://reportaproblem.apple.com/
- Log in with your Apple ID and find the Webnovel subscription purchase.
- Click "Report a Problem," choose the refund option, and select a reason such as "Subscription renewed without my consent" or "I did not use the membership."
- Submit the refund request and wait for Apple's response.
If you purchased directly through Webnovel.com website:
- Gather your purchase evidence, including order information and payment screenshots.
- Go to the Webnovel official website and locate the "Contact Us" or "Customer Service" section, usually found at the bottom of the homepage.
- Use the provided customer service email or online chat to contact support.
- Clearly state that you want a refund for your membership or subscription.
- Include your purchase evidence and mention key points such as "the membership was unused" or "the subscription renewed without notification."
- Wait for customer service to respond and process your refund.
- If phone support is preferred, call any of the Webnovel customer service numbers for your region (for example US region numbers include +1 202-408-3004 and others).
Tips and Tricks for Getting a Webnovel Refund
- Wait 30-40 days after purchase before initiating a refund request to avoid premature disputes.
- Contact customer support directly via email or online chat on Webnovel.com with your username, order number, and clear purchase evidence.
- Use clear, firm, and polite language stating specific issues like unauthorized charges, double charges, lost coins, or unused memberships.
- Provide clear evidence from your transaction history or app consumption tab to support your refund claim.
- Follow up persistently but politely using the same communication channel if you don't get a response.
- Avoid the official Webnovel forums for refund discussions; instead, leverage Reddit and Webnovel Discord channels where user experiences are shared.
- Escalate politely by requesting to speak to a supervisor or higher authority if initial support is unhelpful.
- Be aware of coin expiration policies and use expiration timing as a reason to press for refunds if coins disappeared or were marked expired unexpectedly.
- If direct attempts fail after about 30 business days, consider reporting the transaction to your bank or payment provider for a chargeback refund.
- Mention shared user experiences from community discussions to bolster your case and show it’s a recognized issue.
- Use polite, scripted language examples like: "Dear Webnovel Support Team, I noticed an accidental charge on my account that I did not authorize. I kindly request a refund for this charge. Thank you for your assistance."
Why Do People Request Refunds from Webnovel
- Accidental purchase of reading coins or novel chapters.
- Technical issues such as inability to access privileges or content due to app errors or offline status.
- Unawareness of waiting periods for privileges to reset, leading to frustration over wasted money.
- Locked chapters behind paywalls that cause user frustration and dissatisfaction.
- Purchasing the whole book accidentally and not liking the content after a few chapters.
- Refund policies not clearly communicated, leading to misunderstandings about eligibility for refunds.
- Duplicate charges or unexpected multiple charges.
- Discontent with VIP memberships or privileges that users find not valuable or usable.
- Inability to use purchased coins or privileges due to platform restrictions or errors.
Webnovel Refund Script
Script
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Dear Webnovel Support Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize, which has caused me some dissatisfaction.
I kindly request a refund for this charge, as I believe it was made in error. I appreciate your assistance in resolving this matter promptly.
Thank you for your attention to this issue. I look forward to your response.
Best regards,
Webnovel Refund Policy
Webnovel.com allows refunds for erroneously charged reading coins, requiring users to access their recharge history and submit a refund request through their account. However, refunds may be subject to restrictions based on the recharge reasons and amounts, and users should also confirm details with customer service.
The Easiest Way to Get a Webnovel Refund
If you’re frustrated trying to get a refund from Webnovel—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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