Overview
Zestora is a company that offers stylish and comfortable clothing, including their popular Detachable Hood Jacket made from 100% vegan premium polyester, and various cozy and casual two-piece sets. They focus on providing great value with products that are durable, machine washable, and breathable. For shopping, they offer free shipping with UPS, a 90-day money-back guarantee if you're not happy, and customer support available 24/7 via email. Their website makes checkout easy and secure, and they've served over 128,000 happy customers with a high average rating.
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The information was gathered directly from the Zestora website product and contact pages, which clearly describe their main products, customer service, shipping, and return policies in consumer-friendly terms.
How to Get a zestora Refund: Step by Step
If you purchased through Zestora.us Website:
- Go to the Zestora.us Contact page at https://zestora.us/pages/contact.
- Fill out the contact form with your details including your membership or subscription information.
- In your message, state that you are requesting a refund for your membership or subscription charge. Mention if the subscription was renewed without your notice or that the service was unused to strengthen your case.
- Alternatively, send an email to contact@zestora.us with the same refund request details.
- Wait for a response from the Zestora support team; they typically reply within 24 hours.
- Once approved, refunds are processed back to your original payment method.
Phone
The phone is not available.
Tips and Tricks for Getting a zestora Refund
- Start communication promptly right after the purchase or as soon as you notice an issue.
- Be polite but firm in all communications to maintain professionalism and keep the refund process moving smoothly.
- Use clear and detailed language to explain the reason for the refund request, including photos if the product is damaged or not as described.
- Document all interactions including emails, chats, and any other communication for evidence if escalation is needed.
- Request escalation to a supervisor or manager if the initial customer service response is unhelpful or denies the refund.
- Follow up consistently and at reasonable intervals to show persistence without being aggressive.
- Time your requests during business hours and avoid weekends or holidays for faster responses.
- Leverage social media or public forums gently to highlight the issue if private requests fail, as companies often respond faster to public visibility.
- Appeal to company values or consumer protection laws to strengthen your case.
- Remain patient but persistent, as refunds, especially from small or less known stores, can take time to process.
- Use payment method protections such as credit card chargebacks if the company is unresponsive after all attempts.
- Check for any promotional or partial refund offers that might be easier to get than a full refund and consider if acceptable.
Why Do People Request Refunds from zestora
- Product is damaged
- Product is defective
- Product significantly different from the description
- Subscription was renewed without notice
- Service was unused
- Billing issues such as accidental unauthorized charges
- Dissatisfaction with the product (customers not loving their purchase)
- General customer dissatisfaction within the 90-day money-back guarantee period
- Return requests rejected if product is found used, damaged by customer, or misused
zestora Refund Script
Script
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Dear Zestora Team,
I hope this message finds you well. I am reaching out regarding a billing issue I experienced with my recent order. It appears I was accidentally charged for an item that I did not authorize, and I am quite dissatisfied with the experience. I kindly request a refund for this charge.
I appreciate your attention to this matter and look forward to your prompt response to resolve this issue. Thank you.
zestora Refund Policy
Zestora offers a 90-day money-back guarantee for customers who are not satisfied with their purchase. If you don't absolutely love your product, you can return it within this period for a full refund.
The Easiest Way to Get a zestora Refund
If you’re frustrated trying to get a refund from zestora—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.