Overview
12andus is a cool online platform that helps you take control of your life by promoting wellness in physical fitness, mental health, and nutrition. They offer easy-to-follow workout plans, tasty and healthy recipes, and tips for boosting your mood and mindset. Whether you’re looking to get fit, eat better, or just feel happier, 12andus has resources and a supportive community to guide you every step of the way. It's all about making healthy living fun and accessible for everyone!
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The description is based on an overview of 12andus and its offerings, created to be friendly and relatable for a general consumer audience without using complex terms.
How to Get a 12andus Refund: Step by Step
If you purchased through 12andus.com:
- Visit the 12andus website and log into your account.
- Navigate to the Account Settings section.
- Locate and click on the Purchase History or Billing tab.
- Find the transaction for the membership or subscription you wish to refund.
- Click on the Request Refund button next to the transaction.
- Fill out the refund request form, making sure to mention that the subscription renewed without notice or that the account was unused during the billing period.
- Submit the form and check your email for a confirmation message.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top.
- Select Subscriptions from the list.
- Locate the 12andus subscription and tap on it.
- Scroll down and select Report a Problem or Cancel Subscription (if required).
- In the problem description, mention that the subscription renewed without notice or that you didn’t use the service.
- Follow the prompts to complete the process and receive a confirmation email.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu (three lines) in the top left corner.
- Select Account and then Purchase History.
- Find your 12andus transaction and tap on it.
- Select Refund or Report a Problem.
- Choose the issue and write that the subscription renewed without your consent or that you have not used the service during the billing cycle.
- Submit the request and check your email for the outcome.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Scroll down and select Streaming Channels from the menu.
- Select Manage Subscription and find your 12andus subscription.
- Choose Cancel Subscription to prevent future charges (if you need to).
- Visit the Roku site and log into your account.
- Navigate to Supporting Information and find the section for refund requests.
- Detail your reason, mentioning the subscription renewed automatically without notice or that the account was unused.
- Submit the refund request and monitor your email for updates.
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Tips and Tricks for Getting a 12andus Refund
- Be Polite: Always start your communication with a friendly tone; kindness goes a long way.
- Document Everything: Keep records of your purchase, communication, and any other relevant information.
- Use Direct Contact: Reach out via email or call rather than using chat support for more personal attention.
- Escalate If Necessary: If you don’t get a response, ask to speak with a supervisor directly.
- Timing Matters: Request refunds as soon as possible; timing can improve your chances.
- Use Specific Language: Phrase your request clearly and assertively, referencing their refund policy explicitly.
- Be Persistent: If at first you don't succeed, follow up regularly to show them you're serious.
- Leverage Social Media: Post your issue on platforms like Twitter, tagging their official account to gain visibility.
- Share Your Issue Publicly: Mention your experience on forums and Reddit; companies often react quicker to public complaints.
- Be Flexible: If a full refund isn’t possible, be open to store credit or a partial refund as an alternative.
Why Do People Request Refunds from 12andus
- Product defect or damage upon arrival
- Incorrect item received
- Order not as described
- Change of mind after purchase
- Shipping delays beyond expected time
- Subscription cancellation within the trial period
- Technical issues with digital products
- Product did not meet expectations
- Unresponsive customer service during issue resolution
- Billing errors or unauthorized charges
- Failure to deliver the service promised
- Missing parts or accessories
12andus Refund Script
Script
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Dear 12andus Customer Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an unintended charge on my account that I believe was made in error. Despite my satisfaction with your service, this particular charge has caused some confusion for me.
I kindly request a refund for this accidental charge. I appreciate your assistance in resolving this matter swiftly.
Thank you for your attention to this issue.
Best regards,
12andus Refund Policy
12andus offers a 30-day money-back guarantee on all products. If customers are unsatisfied with their purchase, they can request a refund within this period, provided the product is in its original condition.
The Easiest Way to Get a 12andus Refund
If you’re frustrated trying to get a refund from 12andus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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