Overview
Aaron's is a company that helps people get furniture, electronics, appliances, laptops, and other home goods through lease-to-own or retail purchase options. You can shop online or visit their stores in many states. They offer affordable payments with no need for credit to approve, and you can own the items after finishing the payments. Services include free delivery and setup on some items, a protection plan, and a membership club. Aaron's focuses on making it easy for customers to get quality products without a big upfront cost.
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The information comes directly from Aaron's official About Us page on their website, which clearly outlines their main services, product offerings, store locations, and customer-friendly lease-to-own options for consumers.
How to Get a Aaron's Refund: Step by Step
If you purchased through credit or debit card directly on Aarons.com:
- Log in to your Aaron's account at myaccount.aarons.com.
- Navigate to your billing or payment section to review your recent charges.
- Contact Aaron's customer service by calling 1-800-950-7368 during their business hours (Monday-Saturday: 9 a.m. - 10 p.m. ET, Sunday: 10 a.m. - 8 p.m. ET) or use the live chat option on the Aarons website.
- When speaking with a representative, request a refund for the specific recurring charge or membership fee and provide your account and payment details.
- If cancellation is required before refund, ask the representative to assist with cancellation and refund process.
- Emphasize if the charge was unexpected, unauthorized, or the service was not used to increase chances of refund approval.
- Keep notes of the conversation and any confirmation numbers for your refund request.
If you purchased through EZPay recurring payments on Aarons.com:
- Log in to your Aaron's account at myaccount.aarons.com.
- Go to the EZPay section to review recurring billing details linked to your credit or debit card.
- Contact Aaron's customer service at 1-800-950-7368 or use live chat to request cancellation of the EZPay recurring payment and a refund of recent charges.
- When contacting support, mention if the payments were withdrawn without sufficient notice or if the service was unused to help your refund request.
- If cancellation is necessary before refund, ensure to complete that step with customer support.
Tips and Tricks for Getting a Aaron's Refund
- Be persistent with calls; regularly call customer service and insist on speaking with supervisors or regional managers.
- Document all interactions: note dates, times, names, and details of conversations during each contact.
- Use assertive language; reference any promises made by representatives or company policies to strengthen your case.
- Escalate strategically; threaten to file complaints with the Better Business Bureau, consumer protection agencies, or use social media to increase pressure.
- Report harassment; if customer service representatives are hostile or harassing, record incidents and mention this during escalation.
- Make small payments strategically; some users mention making partial payments to reduce collection issues while negotiating refunds.
- Act quickly; submit refund or return requests promptly after purchase or product delivery.
- Use social media pressure; posting negative reviews or experiences publicly can expedite company response.
- Understand return requirements; Aaron's often requires returning the exact merchandise or comparable items for refunds.
- Push for written commitments; be cautious of verbal promises and ask for any agreements in writing or email.
- Request cancellation and refund together; sometimes canceling the order first simplifies the refund process.
- Emphasize unexpected charges or unused services; highlight if charges were unauthorized or services were not utilized as a reason for refund.
- Keep calm but firm during conversations; professionalism can help maintain control and get better results.
Why Do People Request Refunds from Aaron's
- Product infested with roaches leading to refund and home treatment requests
- Late fees charged despite on-time payments or payment issues due to fraud
- Miscommunication about returns and items being picked up without customer possession
- Rude or disrespectful treatment from managers or representatives
- Incorrect payment processing or unauthorized charges on cards
- Feeling misled or treated unfairly with agreements not honored
- Product damages or defects such as leaks or missing parts/manuals
- Inability to continue lease payments prompting returns to stop future charges
- Order cancellations before merchandise received resulting in initial payment refunds
Aaron's Refund Script
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Dear Aaron's Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I recently encountered. An unexpected charge appeared on my account, and I believe it may have been made in error. I would appreciate your assistance in resolving this matter.
Could you please initiate a refund for this charge? Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Aaron's Refund Policy
Aaron's refund policy allows customers to cancel their orders and receive a refund if they have not yet received their merchandise. Once items have been delivered, customers can return them, but previously made lease payments will not be refunded as those cover the past use of the item.
The Easiest Way to Get a Aaron's Refund
If you’re frustrated trying to get a refund from Aaron's—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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