Overview
AdRoll is a company that helps businesses advertise online in a smart and effective way. They make it easier for companies to show their ads to people who are likely to be interested in their products. AdRoll offers services like retargeting, which means they help businesses reconnect with visitors who’ve looked at their website but didn’t make a purchase. They also provide tools for running ads on different platforms, from social media to websites, making it simple for brands to reach their audience wherever they spend time online. Overall, AdRoll helps businesses boost their sales by making sure the right people see their ads.
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The description is based on a simplified understanding of AdRoll's services designed to resonate with everyday consumers, avoiding complex terminology.
How to Get a AdRoll Refund: Step by Step
If you purchased through adroll.com directly:
- Go to the AdRoll website and log in to your account.
- Navigate to the Account Settings section.
- Select Billing from the menu.
- Find the Payments or Invoices tab.
- Locate the transaction you want a refund for and click on it.
- Click on the Request Refund button or link.
- In the refund request form, include the following:
- Mention that the subscription renewed without notice.
- Emphasize that the account was unused for the billing period.
- State that you would like to resolve this matter promptly.
- Submit the form and keep an eye on your email for a response.
If you purchased through a third-party platform such as PayPal:
- Log in to your PayPal account.
- Go to Your Activity to find the transaction associated with AdRoll.
- Click on the transaction to open its details.
- Select Report a Problem.
- Choose Request a Refund as the issue type.
- In the description, include:
- That the subscription renewed unexpectedly.
- You did not use the service during that period.
- A request for a prompt resolution.
- Follow the prompts to submit your refund request.
If you purchased through credit card directly:
- Contact the customer service number found on your credit card statement.
- Ask to speak with a representative about disputing a transaction.
- Mention that the charge was due to an unnoticed renewal.
- Emphasize that you did not use the service and would like a refund.
- Follow any instructions they provide to dispute the charge.
Phone
The phone is not available.
Tips and Tricks for Getting a AdRoll Refund
- Document Everything: Keep a record of all communications, including dates and times.
- Be Polite but Firm: Start your request with a polite tone, but clearly state your demand.
- Use Specific Language: Refer to specific transactions or campaigns to anchor your request in factual data.
- Highlight Discrepancies: Point out issues or errors in billing that justify your refund request.
- Escalate When Necessary: If initial contacts don’t work, escalate your request to supervisors or higher management.
- Timing Matters: Submit your refund requests close to billing cycles; it can increase urgency.
- Leverage Social Media: Tag AdRoll on platforms like Twitter or LinkedIn for quicker responses.
- Be Honest: Share genuine reasons for your refund request; authenticity can work in your favor.
- Keep it Short: Be concise in your emails or messages to maintain clarity.
- Cite Competitors: If applicable, mention that competitors have better refund policies to leverage pressure.
Why Do People Request Refunds from AdRoll
- Poor Ad Performance: Ads did not generate expected results or conversions.
- Technical Issues: Problems with ad serving or tracking.
- Incorrect Billing: Overcharges or billing errors.
- Campaign Mismanagement: Lack of proper targeting or audience reach.
- Unsatisfactory Customer Service: Inadequate support when resolving issues.
- Change in Business Strategy: Shift in marketing goals leading to cancellation.
- Failure to Meet Promises: Services not delivered as promised in agreements.
- Duplicate Charges: Being billed multiple times for the same service.
- Ad Content Issues: Complaints about ad content violating guidelines.
- Platform Usability: Difficulty using the AdRoll interface or tools.
AdRoll Refund Script
Script
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Hello AdRoll Team,
I hope this message finds you well. I am writing to address a recent billing issue I encountered. I noticed an accidental charge on my account that I believe was not authorized. After reviewing my account details, I would appreciate your assistance in resolving this matter.
Could you please process a refund for the erroneous charge? I value your service and look forward to your prompt response.
Thank you for your attention to this matter.
Best regards,
AdRoll Refund Policy
AdRoll typically does not offer refunds for services rendered, as payments are based on usage and performance. However, they may consider refunds on a case-by-case basis, especially in instances of billing errors or dissatisfaction with service quality.
The Easiest Way to Get a AdRoll Refund
If you’re frustrated trying to get a refund from AdRoll—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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