Overview
The ALS Association is a nonprofit organization dedicated to supporting people and families affected by Amyotrophic Lateral Sclerosis (ALS), also known as Lou Gehrig’s disease. They offer a variety of services, including providing information and resources about ALS, connecting patients with support groups, and helping families find the care they need. They also fund research to better understand ALS and develop new treatments. Overall, their mission is to improve the lives of those living with ALS and to promote awareness of the disease.
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The description is based on a straightforward summary of the services provided by the ALS Association, aimed at making the information accessible and relatable for a general audience.
How to Get a ALS Association Refund: Step by Step
If you purchased through als.org:
- Visit the ALS Association website.
- Scroll down to the bottom of the page and click on the Contact Us link.
- Fill out the contact form with the following details:
- Name: Your full name.
- Email: The email associated with your membership or service.
- Subject: Select "Membership Refund" or similar.
- Message:
- Explain the reason for your refund request, mentioning that the subscription renewed without notice or that the account was unused.
- Include specific details like the date you were charged and the amount.
- Request a formal acknowledgment of your refund request.
- After submitting the form, wait for a response from ALS Association support, which may take a few days.
- If you do not receive a response within 5 business days, follow up via the same contact form, reiterating your request for a refund.
If you purchased through a Gift Card:
- Gather your gift card details, including the original purchase receipt.
- Contact ALS Association through their customer support email found on the Contact Us page.
- In your email, include the following:
- Your Name: Your full name.
- Email: The email associated with the gift card.
- Message:
- Request a refund, stating that the gift card was unused or you encountered issues.
- Mention specific issues if applicable or state you were charged when it shouldn’t have been.
- Attach a copy of the original purchase receipt.
- Wait for a response, and if no reply arrives after 5 business days, send a follow-up email.
If you purchased through a Third-party Billing Service:
- Identify the third-party billing service used (e.g., PayPal, credit card).
- Log into your account for that billing service.
- Navigate to the transaction history or billing records.
- Locate the transaction for ALS Association.
- Choose the option to report a problem or dispute that transaction.
- Explain that the charge was unexpected or that the subscription was unused.
- Follow the prompts provided by the billing service to submit your dispute.
- Keep track of any communication regarding the dispute for follow-ups.
Tips and Tricks for Getting a ALS Association Refund
- Document Everything: Keep detailed records of all communications, including dates, times, and names of representatives you speak with.
- Be Polite but Firm: Start with a respectful tone, but clearly state your request for a refund.
- Use Specific Language: Mention phrases like "policy breach" or "failed to deliver services" to strengthen your case.
- Contact Multiple Channels: Reach out via email, phone, and social media to increase your chances of getting a response.
- Leverage Timing: Call early in the morning or late in the afternoon when wait times may be shorter.
- Ask for a Supervisor: If you are not getting satisfactory responses, escalate to a supervisor or manager directly.
- Follow Up Regularly: Send polite follow-up emails or calls to keep your request on their radar.
- Use Social Media: Post about your experience on platforms like Twitter or Facebook, tagging the organization to prompt a quicker response.
- Reference Other Users’ Success: Mention that you’ve seen others successfully obtain refunds for similar issues.
- Seek Community Support: Engage on forums or Reddit threads to gather support and advice from other users who've had similar experiences.
Why Do People Request Refunds from ALS Association
- Donation processing errors - Incorrect amounts deducted or misapplied payments.
- Duplicate donations - Multiple contributions made in error.
- Change of heart - Donor decides to withdraw support.
- Charitable misrepresentation - Belief that the organization did not fulfill its mission.
- Unsatisfactory experience - Negative interaction or service related to the donation.
- Technical issues - Problems with the donation platform during the transaction.
- Subscriptions not canceled - Ongoing monthly donations not intended by the donor.
- Life changes - Financial hardship or changes in personal circumstances.
- Misunderstanding of donation terms - Lack of clarity about where funds would be used.
ALS Association Refund Script
Script
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Dear ALS Association Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an unexpected charge on my account that I did not authorize, or I am dissatisfied with a recent transaction.
I kindly ask for your assistance in processing a refund at your earliest convenience. Thank you for your understanding and support. I look forward to your prompt response.
Best regards,
ALS Association Refund Policy
The ALS Association does not typically offer refunds on donations, as contributions are considered charitable gifts. However, for specific circumstances or events, they may evaluate requests on a case-by-case basis. For detailed inquiries, it's recommended to contact their support directly.
The Easiest Way to Get a ALS Association Refund
If you’re frustrated trying to get a refund from ALS Association—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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