Overview
American Specialty Health Incorporated, or ASH, is a health and wellness company that helps people stay active and healthy. They manage programs like Active&Fit Direct, which makes it easier for you to access fitness centers and gyms, participate in fun wellness activities, and even take fitness classes. Through their services, you can find ways to stay motivated, explore different workout options, and enjoy a healthier lifestyle. They want to support you on your journey to feeling your best, whether that's by providing access to local gyms, offering discounts, or encouraging group fitness activities.
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The description is based on general knowledge of the company's services, focusing on the easy-to-understand benefits they offer to consumers looking for health and wellness solutions.
How to Get a American Specialty Health Incorporated Refund: Step by Step
If you purchased through activeandfitdirect.com:
- Visit activeandfitdirect.com and log in to your account using your credentials.
- Navigate to the "Profile" section located in the upper-right corner.
- Click on "Billing History" to review your recent transactions.
- Identify the subscription or membership you wish to refund, and click on "Details."
- Look for an option that says "Request Refund" and click on it.
- Fill out the refund request form, ensuring to provide:
- Your reason for requesting a refund. Consider stating that the subscription, "renewed without notice" or that your account was "unused."
- Your membership details and any relevant transaction IDs.
- Any other specifics that might support your claim, like "issues accessing services" or "services not as described."
- Submit the request and ensure to note any confirmation number provided.
- Check your email for updates and respond promptly if any additional information is requested.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions" from the dropdown list.
- Find and select the activeandfitdirect.com subscription.
- Tap on "Cancel Subscription" to proceed.
- After cancellation, go to the App Store.
- Scroll to the bottom and tap on your profile photo, then select "Purchased."
- Locate the subscription and tap on "Report a Problem."
- Choose the appropriate problem from the dropdown, such as "I want to request a refund."
- In the comments, emphasize that the subscription "renewed without notification" or was "not used," to strengthen your case.
- Submit your request and monitor your email for further updates.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines) in the upper-left corner.
- Select "Subscriptions" from the menu options.
- Find the activeandfitdirect.com subscription you wish to refund.
- Tap on it, then select "Cancel Subscription."
- Visit the Google Play Help Center to initiate a refund request.
- Provide your account information and details about the reason for the refund:
- State that the subscription "was renewed without notice" or that there was "a lack of usage."
- Submit the request and check back for confirmation via email.
Tips and Tricks for Getting a American Specialty Health Incorporated Refund
- Document Everything: Keep records of all communications and transactions.
- Be Persistent: Follow up regularly; don’t hesitate to call multiple times if you don’t get a response.
- Use a Friendly Tone: Polite and friendly requests can be more effective than aggressive demands.
- Reference Your Membership: Mention your membership ID early in the conversation to expedite processing.
- Email vs. Call: Try emailing your request for a refund and follow up with a phone call referencing that email.
- Know the Right Times to Call: Call during mid-week early in the day when call volumes are lower.
- Ask for a Manager: If your initial request is denied, don’t hesitate to ask to speak with a supervisor.
- Leverage Social Media: Sometimes posting your issue on social platforms can get quicker responses.
- Use Clear Language: Clearly state the reasons for the refund; be concise and factual.
- Be Familiar with Their Policies: Know their policies inside-out so you can counter any misleading statements.
- Highlight Any Discrepancies: If you find any discrepancies in their information, bring them up to reinforce your case.
- Reach Out at the Right Moments: If you've recently had any interactions that seemed subpar, mention that as context.
- Consider Timing: Request refunds right after bill cycles or membership renewals for better chances.
- Seek Help from Groups: Engage with user communities online for additional tactics that worked for them.
Why Do People Request Refunds from American Specialty Health Incorporated
- Service not used: Customers realize they did not utilize the services they paid for.
- Cancellation issues: Difficulty in canceling subscriptions leads to unwanted charges.
- No access to gyms: Limited availability or closure of participating gyms in their area.
- Billing errors: Incorrect fees or double charges on their accounts.
- Unclear terms: Misunderstanding the contract terms regarding refunds and services.
- Health issues: Medical conditions preventing the use of fitness services.
- Lack of support: Inadequate customer support for resolving issues.
- Change of mind: Deciding not to pursue fitness or wellness options any longer.
American Specialty Health Incorporated Refund Script
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Dear American Specialty Health Customer Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent statement. It appears that I was charged an unexpected fee that I did not authorize.
Given my dissatisfaction with this charge, I kindly request a refund at your earliest convenience. I appreciate your attention to this matter and look forward to resolving it promptly.
Thank you for your assistance.
Best regards,
American Specialty Health Incorporated Refund Policy
Active&Fit Direct, operated by American Specialty Health Fitness, Inc., offers a "Buyer’s Right to Cancel" period during which you can cancel your enrollment and receive a full refund of the enrollment and monthly fees. To exercise this right, you must submit a written cancellation request within the specified time frame, either by email to afdcontactus@ashn.com or by mail to American Specialty Health Fitness, Inc., Attn.: Active&Fit Direct Cancellations, P.O. Box 509117, San Diego, California 92150-9117. If you cancel within this period, ASH will refund the enrollment and monthly fees you paid for the enrollment within 10 days after receiving your cancellation notice.)
The Easiest Way to Get a American Specialty Health Incorporated Refund
If you’re frustrated trying to get a refund from American Specialty Health Incorporated—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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