Support

Chargeback for Business

Get Chargeback

Overview
Difficulty
How to Get a AO Refund: Step by Step
How to Contact AO
Tips and Tricks for Getting a AO Refund
Why Do People Request Refunds from AO
AO Refund Script
AO Refund Policy
The Easiest Way to Get a AO Refund

4.5

7,420 rated reviews

How to Get an AO Refund

The Ultimate Guide to Getting an AO Refund (ao.com)

Angelique. P

Published

July 28, 2025

Updated

August 4, 2025

Overview

AO.com is an online retailer that specializes in selling home appliances and electrical goods. They offer a wide range of products including fridges, washing machines, TVs, and more. What's great about AO is that they not only sell these items but also handle deliveries and installations, making it super convenient for customers. Plus, they often have special offers and deals, so you can find good prices on the latest appliances. Their customer service is top-notch, always ready to help out if you have any questions or issues with your purchase.

Difficulty

12345678910

Easy Medium Very Hard

The description is based on a straightforward overview of AO.com’s services, focusing on essential information that a consumer would find useful without using complex terminology.

How to Get a AO Refund: Step by Step

If you purchased through ao.com:

Visit the ao.com website and scroll to the bottom of the homepage.
Click on the "Help" section in the footer.
Select "Contact Us" from the Help page options.
Choose "Live Chat" or "Email" based on your preference.
If using Live Chat, type in the message:
- "I’d like to request a refund for my membership/subscription as it renewed without notice."
- Be ready to provide your account details or order number for verification.
If using Email, write a request with:
- "I am requesting a refund for my subscription that I did not intend to renew."
- Include your account details or order number.
Submit your query and wait for a response within the promised timeframe.

How to Contact AO

Phone

The phone is not available.

The email is not available.

Site

https://ao.com/help/contact-us

Get help with your refund

"This app saved me $127 in minutes"

Tips and Tricks for Getting a AO Refund

Be polite but firm: Start your communication courteously, but assert your rights to a refund.
Document everything: Keep records of all communications, including dates and names of representatives.
Use social media: Reach out via Twitter or Facebook if your issue isn't resolved; companies tend to respond faster publicly.
Escalate quickly: If the first representative can’t help, politely ask to speak to a supervisor or manager.
Be clear and concise: State the reason for your refund request clearly, including order numbers and dates.
Time your request: Call early in the morning or later in the evening when wait times might be less.
Leverage their warranty: Refer to any warranty or guarantee linked to your purchase to strengthen your case.
Use online chat: Engage through the website chat as it often leads to quicker resolutions.
Follow up regularly: Don’t let your request fall through the cracks; follow up every few days until resolved.
Utilize consumer forums: Mention you’ve read about others successfully receiving refunds, showing them it’s a common issue.

Why Do People Request Refunds from AO

Product arrived damaged
Incorrect item delivered
Item no longer needed
Faulty product
Delay in delivery
Product not as described
Service issues
Inaccurate size or fit
Change of mind
Hidden charges

AO Refund Script

Script

Copy

Dear AO Customer Service,

I am writing to address a billing issue regarding my recent order. I noticed an accidental charge on my account that I believe should be refunded. Despite my expectations, the product did not meet the quality outlined in your listings, which has contributed to my dissatisfaction.

I would greatly appreciate your assistance in processing a refund at your earliest convenience. Thank you for your attention to this matter.

Best regards,

AO Refund Policy

AO offers a 14-day refund policy, allowing customers to return items for a full refund if they change their mind, provided the products are unused and in their original packaging. To initiate a return, customers must contact AO's customer service for instructions, and the return must be completed within the 14-day window.

The Easiest Way to Get a AO Refund

If you’re frustrated trying to get a refund from AO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.

Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.

Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.