Overview
AppFolio is a company that helps property managers and landlords make their jobs easier. They offer easy-to-use software that can handle everything from collecting rent online to managing maintenance requests. With AppFolio, property managers can also keep track of their finances, list properties for rent, and communicate with tenants all in one place. It’s like having a helpful assistant that takes care of a lot of the busy work, allowing property owners to focus more on their properties and less on paperwork.
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The description is based on a general understanding of AppFolio's services and is simplified for a consumer audience.
How to Get a AppFolio Refund: Step by Step
If you purchased through AppFolio directly:
- Visit the AppFolio website and log in to your account.
- Navigate to the Account Settings page by clicking your profile icon in the top right corner.
- Select Billing from the left sidebar.
- Look for a section titled Payment History.
- Identify the transaction related to your membership or subscription that you wish to refund.
- Click on the Request Refund button next to the transaction.
- Fill out the refund request form, providing the required details. Mention that the subscription renewed without notice or that the account was unused if applicable.
- Submit the form and keep an eye on your email for confirmation.
If you purchased through a credit or debit card:
- Contact your bank or credit card provider directly.
- Provide them with the transaction details including the date and amount charged.
- Clearly state that you wish to dispute the charge due to unauthorized renewal or inactive account use.
- Follow their instructions to complete the dispute process.
If you purchased through a third-party app or service:
- Identify the specific platform (e.g., App Store, Google Play).
- Open the corresponding app:
- For Apple: Open the App Store, tap your profile picture, then select Subscriptions.
- For Google Play: Open the Google Play Store, tap your profile icon, then select Payments & subscriptions followed by Subscriptions.
- Find the AppFolio subscription in your list.
- Tap on it to view the details.
- Look for a Report a problem or Request a refund button.
- Choose the reason for your refund request, emphasizing that it was a surprise renewal or that you have not used the service.
- Submit your request and check for follow-up emails.
Tips and Tricks for Getting a AppFolio Refund
- Document Everything: Keep records of all communications, including emails and chat logs.
- Be Polite but Assertive: Start your request with a friendly tone, but firmly state your case for a refund.
- State the Law: Mention any relevant consumer protection laws that support your claim.
- Use Specific Language: Clearly outline the reason for your refund, avoiding vague terms.
- Escalate if Necessary: If initial attempts fail, request to speak to a supervisor or manager.
- Time Your Request: Submit refund requests at the start of the week for better attention.
- Be Persistent: Follow up regularly, but space out your communications to avoid being labeled as spam.
- Leverage Social Media: If you're not getting a response, consider posting your issue on platforms like Twitter for public attention.
- Use Customer Reviews: If helpful, mention positive past experiences with the company as leverage.
- Set a Deadline: Indicate a specific time frame for when you expect a resolution to your issue.
- Be Ready to Escalate Further: If all else fails, mention you may be considering filing a complaint with a consumer protection agency.
Why Do People Request Refunds from AppFolio
- Service not meeting expectations
- Billing errors
- Technical issues
- Cancelled subscription
- Duplicate charges
- Incompatibility with other software
- Change of business needs
- Poor customer support
- Insufficient features
- Non-use of the service
AppFolio Refund Script
Script
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Hello AppFolio Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe to be incorrect. Despite my satisfaction with your services, this billing issue has caused some concern.
I would greatly appreciate it if you could review this matter and process a refund for the erroneous charge at your earliest convenience. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
AppFolio Refund Policy
AppFolio generally does not provide refunds for subscription fees, as services are billed based on usage. Users may be eligible for a refund in specific cases, such as billing errors, but must request it within a stipulated timeframe. For detailed information, it is recommended to review their official terms and conditions or contact customer support.
The Easiest Way to Get a AppFolio Refund
If you’re frustrated trying to get a refund from AppFolio—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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