Overview
Arlo Technologies offers smart and easy-to-use home security products like wireless security cameras, video doorbells, and floodlight cameras. They also have a handy app called Arlo Secure that lets you control and watch over your home from anywhere. Their products use advanced features like 4K video and smart technology to help keep your home safe. The setup is simple, and the products are designed to work without lots of wires, making them easy to place anywhere at home. They focus on protecting your privacy and keeping your data secure, so you can feel confident about your home’s safety.
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Information was directly gathered from the official Arlo Technologies About Us page, which clearly describes their products, services, and goals in a consumer-friendly way.
How to Get a Arlo Technologies Refund: Step by Step
If you purchased through Arlo.com directly:
- Log in to your Arlo account on the web or open the Arlo app.
- Navigate to Settings > Subscription.
- If using the app, tap Edit Account, then click Manage next to Manage Arlo Mobile Plan.
- Tap Edit Plan, select Cancel my existing plan and continue through the prompts to cancel your subscription; cancellation must be completed here before refund requests.
- Contact Arlo support to request a refund by opening the live chat on the bottom right corner of the screen on arlo.com, available 7 days a week from 6 am to 6 pm Pacific Time.
- If desired, you may also call Arlo customer support at one of the numbers listed on arlo.com/contact-us: +1 214-748-3647, +1 307-471-9175, +1 714-991-3675, or +1 747-477-4746.
- When requesting a refund, emphasize that you canceled your subscription but were charged afterward or request a refund for the unused months remaining on an annual plan if you canceled more than one month before the plan end date.
If you purchased through Apple (iOS) billing:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find your Arlo subscription and tap it.
- Choose Report a Problem to open Apple’s refund request portal, or alternatively go to reportaproblem.apple.com on a browser and sign in with your Apple ID.
- Select the Arlo subscription purchase from the list, tap "Report a Problem," then choose a reason like "Subscription renewed without notice" or "Account was unused" to increase chances of refund approval.
- Submit the refund request and await Apple’s response; Apple handles the refund processing for purchases made through their store.
Email
The email is not available.
Tips and Tricks for Getting a Arlo Technologies Refund
- Be persistent: Keep calling and insist firmly on receiving a refund.
- Use strong, clear language: Express dissatisfaction directly without being rude.
- Show proof: Provide credit card statements or transaction details when requesting refunds.
- Escalate the issue: Ask for supervisors or request callbacks when frontline support is unhelpful.
- Leverage community forums: Involve moderators or other users for additional support or to pressure the company.
- Act quickly: Request refunds promptly after purchase or subscription renewal to improve chances.
- Reference refund policies discreetly: Mention company policies as leverage even if unofficially to encourage goodwill.
- Be patient but firm with chatbots: Politely push through automated systems to get human support.
- Threaten further escalation: Mention consumer protection agencies or chargebacks as last resorts.
- Be polite yet informed: Stay respectful but demonstrate you know your rights and details of your purchase.
- Request subscription cancellations clearly: Emphasize if you were charged after cancellation or want refunds for unused months.
- Obtain an RMA number for product returns: Return items in original packaging within 30 days to qualify for refunds, using provided shipping labels.
- Use live chat during support hours: Contact Arlo support via live chat (6 am to 6 pm PT) for faster response.
Why Do People Request Refunds from Arlo Technologies
- Product defects or products not working properly, such as cameras that require daily resets.
- Missing components or incomplete orders received by customers.
- Delayed or missing refunds after returning products even when using Arlo return labels.
- Poor customer service and lack of effective communication or responses from support staff.
- Subscription billing issues, such as being charged after canceling the service or account.
- Frustration with refund or return process delays, including refund processing times longer than advertised.
- Order fulfillment problems, like receiving wrong items or missing accessories.
- Cancellation and refund disputes over subscription services or product purchases.
Arlo Technologies Refund Script
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Dear Arlo Customer Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I recently encountered with my account. It appears that I was charged for a service that I did not intend to subscribe to, which has led to my dissatisfaction. I would greatly appreciate it if you could investigate this matter on my behalf.
Given the circumstances, I kindly request a refund for the accidental charge. I believe this resolution will help restore my trust in Arlo's services, and I look forward to your prompt response.
Thank you for your assistance.
Best regards,
[Your Name]
Arlo Technologies Refund Policy
Arlo Technologies allows customers to return products purchased from their website within 30 days from the shipment date for a full refund of the purchase price, though shipping costs are non-refundable. To initiate a return, customers must ensure the product is in its original packaging with all accessories, obtain an RMA number, and return the item using a shipping label provided by Arlo, allowing 10-15 business days for refunds to process back to the original payment method.
The Easiest Way to Get a Arlo Technologies Refund
If you’re frustrated trying to get a refund from Arlo Technologies—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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