Overview
Ascentia is a helpful company that focuses on making your life easier with a variety of services. They offer everything from home organization and cleaning to personal assistant tasks. If you're looking to declutter your space, need regular cleaning help, or just want assistance handling everyday tasks, Ascentia has got your back. Their friendly team is dedicated to providing support tailored to your needs, giving you more time to enjoy the things you love.
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The description is based on a general overview of the services that Ascentia provides, simplified for easier understanding.
How to Get a Ascentia Refund: Step by Step
If you purchased through Ascentia directly on ascentia.us:
- Visit the Ascentia website and log into your account.
- Navigate to the ‘Account’ section from the main menu.
- Click on ‘Billing Information’.
- Locate the ‘Transaction History’ section.
- Identify the subscription or charge you wish to request a refund for.
- Click on the ‘Request Refund’ link next to the transaction.
- Fill out the refund request form, clearly stating the reason for your request.
- Use phrases like “the service was not used” or “the subscription renewed without authorization” to strengthen your case.
- Provide any relevant transaction IDs or purchase dates.
- Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Ascentia subscription and tap on it.
- Select the ‘Cancel Subscription’ button if needed; this may trigger a refund eligibility prompt.
- Next, open the App Store and scroll down to the bottom.
- Tap on Your Account, then choose Purchased or Subscriptions.
- Find and select the Ascentia purchase.
- Scroll down and tap on Report a Problem.
- Choose the ‘I’d like to request a refund’ option.
- In the comment section, state reasons such as “the subscription renewed unexpectedly” or “the service was not used.”
- Submit your request and wait for Apple’s response.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top-left corner.
- Select Account.
- Go to Purchase History.
- Find the Ascentia transaction.
- Tap on it, and if the option is available, click on Report a Problem.
- Select Request a Refund.
- Explain your reason for the refund by mentioning terms like “the service was unused” or “the subscription renewed without warning.”
- Submit the request via the available prompts.
If you purchased through PayPal:
- Log into your PayPal account.
- Navigate to the Activity section.
- Find the Ascentia transaction in the list.
- Click on the transaction to view details.
- Select the ‘Report a Problem’ link on the transaction details page.
- Choose “I didn’t authorize this transaction” or “I want to request a refund”.
- In the description, clearly mention issues like “the subscription was not authorized” or “the account was never used.”
- Submit the dispute and wait for PayPal’s resolution.
Phone
The phone is not available.
Tips and Tricks for Getting a Ascentia Refund
- Document Everything: Keep records of all communications, orders, and receipts.
- Be Polite but Firm: Start interactions respectfully; a friendly tone can get you further.
- Use Social Media: Reach out on Twitter or Facebook; public visibility sometimes prompts quicker responses.
- Escalate When Necessary: If initial attempts fail, ask to speak with a manager or higher-level support.
- Timing Matters: Contact them early in the week, ideally Tuesday or Wednesday, when customer service is less busy.
- Reference Company Policies: While ignoring their official policy, refer to common industry practices that support your request.
- Use Complaints Wisely: Mention potential consumer complaints on platforms like the BBB to escalate your request.
- Be Persistent: Follow up regularly, keeping the pressure on while maintaining a professional demeanor.
- Know the Avenues: Use every contact method available: phone, email, chat, and social media.
- Share Your Story: Post your experience on forums, as others might offer additional tactics that worked for them.
Why Do People Request Refunds from Ascentia
- Product quality issues - Items do not meet expected standards.
- Wrong item delivered - Received a different product than ordered.
- Defective products - Items are damaged or malfunctioning.
- Order error - Mistakes in the ordering process.
- Late delivery - Products arrive later than promised.
- Change of mind - Customer decides they no longer want the product.
- Unsatisfactory customer service - Poor support experience leading to dissatisfaction.
- Subscription cancellation - Ending ongoing subscriptions or memberships.
- Misleading product descriptions - Items do not match what was advertised.
- Allergic reactions - Products cause unforeseen health issues.
Ascentia Refund Script
Script
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Dear Ascentia Team,
I hope this message finds you well. I recently noticed an issue with my billing where I was accidentally charged for a service I did not intend to purchase. I believe this may have been an oversight during the checkout process.
Given this situation, I would greatly appreciate your assistance in processing a refund for this charge. Your prompt attention to this matter would be highly valued.
Thank you for your understanding and support.
Best regards,
Ascentia Refund Policy
Ascentia offers a 30-day satisfaction guarantee for all products. If customers are not completely satisfied, they can return items within 30 days of purchase for a full refund, excluding shipping costs.
The Easiest Way to Get a Ascentia Refund
If you’re frustrated trying to get a refund from Ascentia—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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