Overview
ASOS is an online fashion retailer that offers a wide range of clothing, shoes, accessories, and beauty products for men and women. They have a huge selection of trendy and affordable styles, including everything from casual wear to dresses for special occasions. You can also find their own brand pieces as well as other popular labels. Plus, ASOS has a cool feature where you can try on items virtually and get fashion advice. They provide easy shopping with fast shipping and easy returns, making it simple to get what you want without any hassle.
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The description is based on a straightforward summary of ASOS's services and offerings designed to be easily understood by everyday consumers.
How to Get a ASOS Refund: Step by Step
If you purchased through ASOS.com:
- Visit the ASOS website and log in to your account.
- Go to the Help section located at the bottom of the homepage.
- Click on Returns and Refunds from the options provided.
- Scroll down to find the Contact Us option.
- Choose Email Us to access the email form.
- In the email form, select Membership/Subscription Issues.
- In your message, state that the subscription was renewed without your consent or that it was unused.
- Include your account details and the date the charge occurred.
- Submit the email and wait for a response from the ASOS customer service team.
If you purchased through Apple (App Store):
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Tap Subscriptions.
- Select the ASOS subscription you want to refund.
- Look for the Cancel Subscription option and tap it.
- After cancellation, go to Report a Problem: visit the Apple Report a Problem website.
- Log in with your Apple ID and locate the ASOS subscription charge.
- Select Request a Refund and explain that the subscription renewed unexpectedly.
- Submit your request and check for follow-up emails from Apple.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon (three horizontal lines) in the top left corner.
- Select Account.
- Go to the Purchase History section.
- Find the charge for your ASOS subscription.
- Tap on the charge and select Refund.
- In the message, mention that the charge occurred without your authorization.
- Submit your refund request and check for an email confirmation from Google Play.
If you purchased through a third-party provider:
- Log in to your account on the provider's website (e.g., PayPal, credit card provider).
- Locate the transaction history or billing statement.
- Find the ASOS transaction you wish to dispute.
- Select the transaction and look for an option to Report/Dispute.
- Indicate that the subscription renewed without your knowledge or that it was unused.
- Follow the prompts to submit your dispute.
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Tips and Tricks for Getting a ASOS Refund
- Request a refund immediately: Contact customer service as soon as you decide to return an item.
- Use live chat: Engage with customer service via live chat for quicker responses than email.
- Be polite but firm: Maintain a friendly tone, but clearly state your issue to encourage a positive response.
- Document everything: Keep records of all communications, including chats and emails, for reference.
- Ask to escalate: If your issue isn't resolved, request to speak to a manager or supervisor.
- Use social media: Post your issue on Twitter or Facebook, tagging ASOS for quicker attention.
- Timing is key: Try to reach out during off-peak hours, such as early morning or late evening, for faster service.
- Be clear about what you want: Specify if you're looking for a refund or a replacement to avoid any confusion.
- Check your payment method: Make sure you know how the original payment was made as it can affect the refund process.
- Keep it short and sweet: When explaining your issue, be concise and to the point to save time.
- Follow up: If you don’t get a response in a few days, follow up with a reminder message.
- Be persistent: If necessary, contact customer service multiple times until you receive a satisfactory resolution.
Why Do People Request Refunds from ASOS
- Item not as described
- Size issues (too big or too small)
- Defective or damaged item
- Late delivery or item never arrived
- Change of mind or found a better option
- Quality concerns (material or construction)
- Poor fit (uncomfortable or not flattering)
- Wrong item sent (different size/color)
- Promotional prices (item went on sale after purchase)
- Item not needed anymore (e.g., occasion cancelled)
ASOS Refund Script
Script
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Dear ASOS Customer Service,
I recently noticed a billing issue on my account where I was accidentally charged for an item I did not order. I am quite disappointed and would appreciate your assistance in resolving this matter. Please initiate a refund for the unauthorized charge at your earliest convenience.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
ASOS Refund Policy
ASOS offers a flexible refund policy, allowing customers to return items within 28 days of receipt for a full refund, provided the items are unworn and with original tags. Customers can easily initiate returns through their online account, and returns are free for customers in the UK.
The Easiest Way to Get a ASOS Refund
If you’re frustrated trying to get a refund from ASOS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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