Overview
Aura Health is an easy-to-use app focused on helping people improve their mental wellness and sleep. Think of it like a personal coach and calm space in your pocket. It offers thousands of guided meditations, bedtime stories, relaxing music, and coaching sessions created by top experts. You can get personalized plans to tackle stress, anxiety, sleep troubles, motivation, and other mental health challenges. Over 8 million people use it to feel better and more balanced every day. It’s perfect if you want simple, supportive tools to relax, manage your mood, and sleep better.
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The information is directly from Aura Health's official website, describing their main services in accessible terms. The app provides guided meditations, sleep tracks, coaching, and personalized mental wellness plans for common concerns like anxiety and sleep. The language and details are consumer-friendly and suited for explaining the service to a friend.
How to Get a Aura Health Refund: Step by Step
If you purchased through the Aura website:
- Email hello@aurahealth.io from your registered email address.
- Include a copy of your invoice or receipt to speed up processing.
- If the subscription is active, consider cancelling it online before requesting the refund.
If you purchased through Apple App Store (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then tap "Subscriptions."
- Find and select the Aura Health subscription.
- Tap "Report a Problem." This will redirect you to the Apple website.
- On the Apple refund website (reportaproblem.apple.com), sign in and select the Aura Health subscription purchase.
- Select the option that best fits your refund reason, such as "Subscription renewed without my consent" or "I did not use the subscription."
- Provide details emphasizing that the subscription renewed without notice or that the account was unused to increase refund success.
- Submit the request and await a response from Apple.
If you purchased through Google Play Store (Android):
- Go to play.google.com and sign in with the Google account used for the purchase.
- Click your Profile picture in the top right corner.
- Go to "Payments & subscriptions" then "Budget & order history."
- Locate the Aura Health subscription purchase and click "Report a problem."
- Select the most relevant option describing your situation (e.g., "Subscription renewed without notice" or "Did not use subscription").
- Complete the form, clearly stating you want a refund.
- Submit the request and wait for Google Play's decision (usually within 1 to 4 days).
- Alternatively, you can email hello@aurahealth.io with your Google Play Order Number or Transaction ID for assistance.
Tips and Tricks for Getting a Aura Health Refund
- Contact customer service calmly and clearly explain your situation. Being polite and clear helped some users get refunds.
- Be persistent if initial requests are ignored. Multiple follow-ups may be necessary due to poor customer service.
- Use email as the main communication method. Phone support is reportedly unreliable or redirects to email.
- Do not rely on deleting the app or account to cancel subscriptions. Proper cancellation procedures must be followed to avoid charges.
- Request payment reminders proactively. Many users complain about no warning prior to subscription renewal charges.
- If charged incorrectly, dispute charges promptly and clearly. Monitoring bank statements and acting quickly helps.
- Refunds may be processed via PayPal. Mention this in your request if applicable.
- Escalate by repeatedly contacting support or using multiple channels if needed.
- Timing matters: try to request refunds within trial periods or shortly after charges.
- Use language emphasizing error or mistake in processing your payment. This sometimes helps in getting a refund.
Why Do People Request Refunds from Aura Health
- Difficulty canceling membership: Users report inability to cancel subscriptions via app or website, facing errors or being forced to call for cancellations.
- Unauthorized charges: Customers have been charged after canceling their account or deleting the app, leading to frustration and refund requests.
- Lack of payment reminders: Many complain about not receiving advance notification before subscription renewals or charges.
- Free trial issues: Users are charged during or immediately after free trials without clear warning or consent.
- Payment duplicates and spam billing: Complaints about multiple charges or billing for subscriptions not actively used or no longer wanted.
- Poor customer service responsiveness: Users seek refunds due to unresolved billing issues and report ignored or vague responses from support.
- Subscription still active despite cancellation: Payments continue even after users believe they have canceled the membership.
Aura Health Refund Script
Script
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Hello Aura Health Team,
I am writing to request a refund for a recent charge that I believe was made in error. I was charged for my subscription, but I had canceled it prior to the billing date. Despite my cancellation, the charge still went through, causing dissatisfaction with your service.
I kindly ask that you process my refund for this amount. Thank you for your understanding, and I look forward to your prompt response.
Aura Health Refund Policy
Aura Health's refund policy varies based on the purchase method. For subscriptions purchased through the Apple App Store, refunds must be requested from Apple directly. For subscriptions via Google Play Store or the Aura Health website, users should email customer support with their order details to initiate a refund request. Timelines for processing refunds can take about 5 to 10 business days for web subscriptions.
The Easiest Way to Get a Aura Health Refund
If you’re frustrated trying to get a refund from Aura Health—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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