Overview
Aura is an all-in-one digital safety app that helps protect you and your family from identity theft, scams, and online threats. It offers features like antivirus protection, password management, VPN for private browsing, and spam call blocking. Aura also monitors your credit, alerts you to suspicious activities related to your identity and finances, and provides parental controls to keep kids safe online. Plus, it comes with $1M insurance for covered losses and 24/7 support. Plans are simple and start at $10 per month.
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The information is directly from the official Aura website, summarizing their key services in simple terms suitable for consumers.
How to Get an Aura Refund: Step by Step
If you purchased through Aura.com website:
- Call Aura's Customer Support team at 1-833-552-2123.
- Inform the support representative that you want to request a refund for your annual membership or subscription.
- Make sure your request is within 60 days of your initial purchase or free trial sign-up, as Aura offers a 60-day money-back guarantee for annual plans purchased through their website.
- If you subscribed through a free trial, use the date you signed up for the free trial to calculate the 60-day refund eligibility period.
- Cancel your membership online via the Aura website prior to or during the refund request process.
- When speaking with the representative, emphasize that you are requesting a refund based on the 60-day money-back guarantee policy.
How to Contact Aura
If you need assistance, here’s how you can get in touch with Aura support team:
Tips and Tricks for Getting an Aura Refund
- Call the customer support phone number directly rather than relying on online cancellation options, as online cancellations often fail or show errors.
- Request to speak with a supervisor if initial customer service representatives deny your refund request.
- Reference the timing carefully: Cancelling within 24 hours or within the free trial period increases your chances of a refund, but beware Aura may charge early before the official renewal date.
- Be persistent and escalate: Use multiple calls and insist repeatedly on a refund or cancellation; some users report refunds only after multiple attempts.
- Explain your dissatisfaction clearly and mention any service failures or unwanted charges to justify your refund claim.
- Avoid relying on app or website cancellation: Those methods often have technical glitches; phone calls are more effective.
- If denied, remain polite yet firm and ask if there is any internal refund policy exception or grievance process.
- Document every interaction: Note dates, names, and details of conversations in case you need to escalate formally or dispute charges with your bank.
- Timing matters: Annual plans have a 60-day money-back window, so act quickly.
- If all else fails, consider disputing charges with your bank or payment provider as a last resort, citing poor service and unauthorized charges.
Why Do People Request Refunds from Aura
- Auto-renewing memberships causing complaints due to charges despite cancellation shortly after renewal.
- Issues with Aura services causing computer problems and disrupted internet access.
- Discontinuation of monitoring SS numbers without notice or reason leading to dissatisfaction.
- Being charged for subscriptions despite cancelling service before renewal date.
- Lack of immediate notification for debit transactions after charges.
- Failure to provide immediate notifications of suspicious activity as promised.
- Problems with parental control subscription including immediate charges despite free trial, app malfunctions, and denied refund requests.
- Complaints about denied identity fraud insurance claims due to timing and provider changes without proper communication.
- Refund policy confusion: annual plans have a 60-day money-back guarantee if canceled prior to renewal, monthly plans are non-refundable, though some exceptions apply.
Aura Refund Script
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Hello Aura Customer Service,
I hope this message finds you well. I'm reaching out regarding a recent charge on my account that I believe was made in error. I have noticed a billing issue that occurred despite my attempts to unsubscribe before the trial period ended. I would appreciate your assistance in processing a refund for this accidental charge. Thank you for your understanding and support in resolving this matter promptly.
Aura Refund Policy
Aura offers a 60-day money-back guarantee for its annual plans purchased directly through their website or customer support. To receive a refund, customers must cancel their membership and request it within 60 days of their initial purchase date, including those who signed up through a free trial.
The Easiest Way to Get an Aura Refund
If you’re frustrated trying to get a refund from Aura—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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