How to Get an AXA Refund

If you purchased through AXA's website:

1. Visit the AXA website at axa.ch.
2. Log in to your account using your login credentials.
3. Go to the "My Account" section.
4. Select "Billing" or "Payments".
5. Find the transaction for which you want a refund.
6. Click on "Request Refund" next to the relevant transaction.
7. Fill out the refund request form detailing your reasons, such as:
   • The subscription renewed without notice.
   • The service was not used during the billing period.
8. Submit the request.
9. Await confirmation via email regarding the status of your refund.

If you purchased through direct bank transfer:

1. Gather your transaction details including transaction ID and amount.
2. Contact AXA customer service by calling their support number listed on the website.
3. State that you wish to request a refund for a specific direct debit.
4. Provide details of the transaction and mention:
   • The service did not meet expectations.
   • The charge was unauthorized or unexpected.
5. Follow any additional instructions provided by the customer service representative.

If you purchased through a mobile app:

1. Open the mobile app on your device.
2. Navigate to Settings in the app.
3. Tap on Your Account or Subscription.
4. Select Manage Subscriptions.
5. Find the relevant subscription and tap on Request Refund.
6. In the refund request, state your reasons such as:
   • The app functioned improperly or was not as advertised.
   • You did not authorize the charge.
7. Submit the refund request and check your email for confirmation.

If you purchased through an insurance broker:

1. Reach out directly to your insurance broker.
2. Request assistance in obtaining a refund for the service you no longer need.
3. When discussing, emphasize:
   • The service was canceled or is no longer necessary.
   • Requesting a refund due to changes in circumstances.
4. Follow any additional steps the broker directs you to navigate.