Overview
Bird Global, Inc. is a company that makes getting around cities easy and fun with electric scooters and bikes. You can find their scooters parked all over the place, ready for you to unlock with your phone. Just download their app, find a scooter or bike nearby, hop on, and zip around town. It’s a great way to go short distances without the hassle of traffic or parking. Plus, it’s eco-friendly! Bird aims to help people move quickly and reduce traffic congestion while making the journey enjoyable.
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The description is based on an understanding of Bird Global's mission to provide convenient and sustainable transportation options. It emphasizes user-friendliness and accessibility for everyday consumers.
How to Get a Bird Global, Inc. Refund: Step by Step
If you purchased through the Bird App:
- Open the Bird app on your device.
- Tap on the Profile icon located at the bottom right corner.
- Select Account from the menu options.
- Tap on Purchase History to view your transactions.
- Identify the charge you wish to get refunded. Tap on it to see more details.
- Look for an option that says Request Refund or Contact Support.
- If Contact Support is selected, you’ll need to enter your message.
- Mention that the subscription renewed without notice or that your account was unused.
- Provide any relevant details like the date of the charge and expected refund amount.
- Submit your request. Check your email for a response from Bird's customer support.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions from the menu.
- Find and tap on Bird from the list of subscriptions.
- Tap on Report a Problem or locate the option for Request Refund.
- Choose the reason for your refund and emphasize that the subscription renewed unexpectedly.
- Send a brief note about how the account was not used.
- Submit your request and check for an email confirmation from Apple regarding your refund.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines) in the top-left corner.
- Select Account, then tap on Purchase History.
- Locate your Bird subscription and tap on it.
- Tap on Refund or Request a Refund.
- In your message, explain that the subscription renewed without notice.
- Indicate that the account was not used to strengthen your case.
- Complete the request and await a response via your registered email.
If you purchased through Bird's website:
- Visit the Bird website at bird.co.
- Scroll down and click on Help in the footer section.
- On the Help Center page, look for Contact Us.
- Fill out the contact form.
- In your message, highlight that the subscription renewed unexpectedly.
- Emphasize that your account was not used since the last payment.
- Submit the form and await their customer service team's response.
Tips and Tricks for Getting a Bird Global, Inc. Refund
- Document Everything: Keep records of your rides, payments, and any correspondence with customer support.
- Use Clear Language: Be direct and concise in your messages; state that you are requesting a refund and refer to specific ride details.
- Be Polite but Firm: Maintain a respectful tone while being assertive about your expectations for a refund.
- Leverage Social Media: Mention your issue on platforms like Twitter, tagging Bird Global, to attract their attention.
- Escalate to Higher Authorities: If initial support representatives are unhelpful, ask to speak to a supervisor or request escalation in your communication.
- Timing Matters: Contact them immediately following the issue; delays can weaken your claim.
- Utilize Chat Features: Use any live chat options available; responses can be quicker than email.
- Refer to Community Experiences: Mentioning similar customer issues can bolster your case, showing them it’s not an isolated incident.
- Follow Up Regularly: If you don’t receive a timely response, send follow-up messages to keep your issue active in their system.
- Request a Call: If email support is unresponsive, ask them to call you directly for faster resolution.
Why Do People Request Refunds from Bird Global, Inc.
- Unauthorized charges on their account.
- Service disruption due to poor connectivity.
- E-scooter malfunction during use.
- Safety concerns regarding the vehicle's condition.
- Accidental double charge for a single ride.
- Cancellation of a ride but still charged.
- Insufficient availability of scooters.
- Unsatisfactory customer service experience.
- Incorrect billing or charges.
- Rides not recognized in the app.
Bird Global, Inc. Refund Script
Script
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Dear Bird Customer Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize.
I would appreciate it if you could look into this matter and process a refund for the incorrect charge. Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Bird Global, Inc. Refund Policy
Bird Global, Inc. allows returns of products purchased from shop.bird.co within 30 days of receipt, provided the product has fewer than 20 miles on the odometer and is returned unassembled in its original packaging. A 10% restocking fee applies, and if the original packaging is unavailable, a $75 fee for replacement packaging will be deducted from the refund. Refunds are processed within 14 days after the product is received, minus any applicable fees.)
The Easiest Way to Get a Bird Global, Inc. Refund
If you’re frustrated trying to get a refund from Bird Global, Inc.—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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