How to Get a CIM Refund

If you purchased through CIM.ca directly:

1. Visit the CIM website and scroll down to the footer.
2. Click on the ‘Contact Us’ link.
3. Select your preferred method of contact (e.g., email or phone).
4. If emailing, draft a message including:
• Your account details (email used for the account).
• Order number if available.
• Reason for refund: “The membership renewed without prior notice” or “The service has been unused since the last charge.”
5. If calling, mention:
• Account information for verification.
• Emphasize that the renewal wasn’t expected.
• Express that you did not utilize the service after the last charge.
6. Confirm if any additional information is needed for processing your request.
7. Wait for a confirmation email regarding your refund status.

If you purchased through Apple:

1. Open the Settings app on your device.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and select your CIM membership.
5. Tap Cancel Subscription (if needed for refund eligibility).
6. If you don’t see an option for a refund, contact Apple Support:
• Go to the Apple Support website.
• Select Get Support and choose Billing.
• Choose Request a Refund.
7. In your message to Apple, include:
• Your Apple ID.
• State your reason: “The subscription charged automatically without notice.”
• Mention that the service was not utilized.
8. Submit your request and wait for a response.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap the Menu (three horizontal lines) icon on the top left.
3. Select Account.
4. Tap Purchase History.
5. Find your CIM subscription.
6. Tap the subscription, then select Report a problem.
7. Choose the option for requesting a refund.
8. In your message, explain:
• Account information for context.
• State your reason: “The subscription renewed without any prior notification.”
• Mention you did not use the service.
9. Submit your request through the app and monitor your email for updates.

If you purchased through a gift card:

1. Visit the CIM website and scroll to the ‘Contact Us’ section.
2. Choose your preferred contact method (email or phone).
3. If emailing, provide:
• Account email.
• Gift card number if applicable.
• Explain: “The service obtained through the gift card was not used.”
4. If calling, convey:
• Your account email.
• Mention that the gift card purchase went unused.
5. Request confirmation on the steps to proceed with the refund.