Overview
City Kitty is a special place for cat lovers! They offer a variety of services to keep your feline friends happy and healthy. You can find awesome cat supplies, from fun toys to cozy beds. They also provide grooming services to keep your kitty looking its best. Plus, if you're busy or traveling, they have pet sitting and boarding options, so your cat is cared for while you're away. City Kitty is all about making cats and their owners feel great!
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The description is based on a straightforward understanding of City Kitty's services and is tailored for easy reading, avoiding complex terms.
How to Get a City Kitty Refund: Step by Step
If you purchased through City-Kitty.com:
- Visit city-kitty.com and log into your account using your credentials.
- Navigate to the Account Settings section, found in the top right corner of the page.
- Click on Billing to view your subscription details.
- Select View Transaction History to identify the charge you wish to dispute.
- Click on Request Refund next to the relevant charge.
- Fill out the refund request form:
- Mention that the subscription renewed without prior notice.
- Explain that the account was unused for the billing period.
- Provide a brief reason for the refund request.
- Submit the form and wait for a confirmation email regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions to see your active subscriptions.
- Choose the relevant City Kitty subscription.
- Tap Report a Problem then select Request a Refund.
- In the notes, indicate that the subscription renewed unexpectedly.
- Mention that you didn’t utilize the service during the billing cycle.
- Follow the prompts to submit your refund request.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on your profile icon in the top right corner.
- Select Payments & Subscriptions then choose Subscriptions.
- Find and select your City Kitty subscription.
- Tap on Manage then select Cancel Subscription if required.
- Go back to the Play Store, select the subscription again, and click Report a Problem.
- In your message, clarify that you were not notified of the renewal.
- Highlight that the service was not used during the subscription period.
- Submit your request for a refund.
If you purchased through a gift card:
- Visit city-kitty.com and log into your account.
- Navigate to Account Settings on the top right.
- Click on Billing and find the details related to the gift card use.
- If there is a transaction you want to dispute, click on Request Refund.
- In the refund form, mention that the gift card was used for a subscription that renewed without notice.
- State that you did not use any of the services provided under that subscription.
- Submit the request and check for follow-up via email.
Phone
The phone is not available.
Tips and Tricks for Getting a City Kitty Refund
- Be Polite: Start your communication with a friendly tone, even if you are frustrated.
- Document Everything: Keep records of your purchase, correspondence, and any commitments made by City Kitty.
- Use Specific Language: Clearly state the issue and specify the amount you want to be refunded.
- Email First: Reach out via email before calling to establish a written record.
- Follow Up: If you don’t receive a response in a few days, follow up politely.
- Escalate if Necessary: If initial communication fails, ask to speak with a manager or a higher authority.
- Leverage Social Media: Consider posting on platforms like Twitter or Facebook if you don’t get a response.
- Timing is Key: Contact them early in the day or week when they may be less busy.
- Be Persistent: Don’t give up if you don’t get a satisfactory answer right away; persistence can pay off.
- Highlight Customer Rights: Reference consumer protection laws relevant to refunds when applicable.
- Use their Vulnerabilities: If you experience significant issues, mention potential negative reviews on public forums if necessary.
- Know Their Refund History: Research past user experiences and use similar tactics that have worked for others.
- Stay Calm: Keep emotions in check; a calm demeanor can foster better communication results.
Why Do People Request Refunds from City Kitty
- Product arrived damaged
- Incorrect item received
- Product did not match description
- Item was defective
- Late delivery
- Quality not as expected
- Changed mind after purchase
- Order was cancelled
- Missing items in the order
- Allergy or reaction to product
City Kitty Refund Script
Script
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Hello City Kitty Team,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent order. It appears that I was accidentally charged for an item I did not intend to purchase.
I would greatly appreciate it if you could process a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
City Kitty Refund Policy
City Kitty offers a satisfaction guarantee, allowing customers to return unused and unopened products within 30 days for a full refund. For defective items, they will provide a replacement or issue a refund upon receiving the returned product.
The Easiest Way to Get a City Kitty Refund
If you’re frustrated trying to get a refund from City Kitty—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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