Overview
CityPASS is a great way to save money when you travel to some of the coolest cities in the U.S. and Canada. They offer tickets to major attractions, like museums and zoos, bundled into one easy pass. This way, you can visit multiple places without needing to buy individual tickets, which often saves you a good amount of cash. Plus, many of the attractions are highly-rated and super fun! You can purchase the CityPASS online, and it's valid for a certain number of days, giving you the flexibility to explore at your own pace. It’s perfect for tourists who want to see a lot without breaking the bank!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on the services offered at citypass.com, which focuses on providing bundled attraction tickets for tourists in major cities.
How to Get a CityPASS Refund: Step by Step
If you purchased through CityPASS.com:
- Visit the CityPASS website and scroll down to the bottom of the page.
- Click on the "Contact Us" link for assistance options.
- Select the "Email Us" option to initiate your refund request.
- In your message:
- Mention that your recent card purchase was unexpected.
- State that you were unaware of the purchase or that it was made in error.
- Provide any relevant order details, such as your order number and purchase date, to facilitate the refund process.
- Submit your request and wait for a response from their customer service team.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to the "Activity" tab to view your transactions.
- Find the transaction related to your CityPASS purchase.
- Click on "Details" for that specific transaction.
- Select "Report a Problem" and then choose "Refund" as the issue type.
- In the description, stress that you did not authorize this recurring payment.
- Follow the prompts to complete your refund request.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions" to access your active subscriptions.
- Locate the CityPASS subscription and tap on it.
- Scroll down and tap on "Report a Problem".
- Select the reason for requesting a refund, such as "Item didn't work as expected" or "Accidental purchase".
- Write a brief message mentioning that the subscription renewed without prior notification.
- Submit the report and await confirmation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select "Account" and then tap on "Purchase History".
- Find your CityPASS purchase from the list.
- Tap "Report a Problem" next to the transaction.
- Choose "I want to request a refund" as your issue.
- In the explanation, emphasize that the charge was not authorized or that the service was not utilized.
- Complete the steps to submit your refund request.
If you purchased through another source:
- Identify the source from which you made the purchase.
- Find their customer support contact information, often available in an FAQ section.
- Reach out via email or their contact form to initiate your refund request.
- Clearly state that you are requesting a refund due to unauthorized charges or there was no mention of automatic renewal.
- Include specifics: order number, date of purchase, and any other relevant information.
- Submit your request and track for any follow-up communications.
Tips and Tricks for Getting a CityPASS Refund
- Be Polite: Always start your communication with a friendly tone, as employees are more likely to help someone who is courteous.
- Gather Documentation: Compile all relevant information, including order numbers, purchase receipts, and communication records.
- Use Clear Language: Be concise and direct in your request. State clearly that you are seeking a refund and provide the reason.
- Choose the Right Medium: If emails don’t work, try reaching out via social media platforms like Twitter or Facebook for faster responses.
- Contact During Off-Peak Hours: Try reaching out early in the morning or late in the evening when customer service might be less busy.
- Escalate When Necessary: If the first representative is unhelpful, politely ask to escalate the issue to a supervisor.
- Highlight Company Policies: Reference any relevant company policies that support your refund request, even if they aren’t publicized widely.
- Be Persistent: Follow up every few days if you don’t receive a response, but maintain a respectful tone.
- Timing Matters: Request refunds shortly after your experience to minimize chances of complications.
- Utilize User Experience: Mention if others have successfully received refunds for similar circumstances to add legitimacy to your claim.
- Be Open to Compromise: If a full refund is not possible, consider negotiating for store credit or discounts on future purchases.
Why Do People Request Refunds from CityPASS
- Change in travel plans due to unforeseen circumstances.
- Closure of attractions included in the CityPASS package.
- Poor weather conditions affecting planned activities.
- Personal emergencies or family issues preventing travel.
- Inability to use the pass within the validity period.
- Incorrect or damaged pass received upon purchase.
- Confusion regarding terms and conditions of the CityPASS.
- Technical issues when trying to redeem the pass.
CityPASS Refund Script
Script
Copy
Dear CityPASS Team,
I hope this message finds you well. I recently noticed an accidental charge on my account related to my CityPASS purchase, which I did not intend. I believe this may have been a billing issue, and unfortunately, I am dissatisfied with the unexpected charge.
I kindly request a refund for this amount at your earliest convenience. Thank you for your understanding and assistance in resolving this matter.
Best regards,
CityPASS Refund Policy
CityPASS tickets are non-refundable and can’t be exchanged or replaced if lost or stolen. However, if they are purchased directly from CityPASS, they may be eligible for refunds under certain circumstances, such as within 365 days of purchase if the tickets were unused.
The Easiest Way to Get a CityPASS Refund
If you’re frustrated trying to get a refund from CityPASS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
