Overview
Cleanova is a handy app that helps you keep your home clean and tidy without the hassle. They connect you with trusted local cleaning professionals who can come to your place and get the job done for you. Whether you need help with a one-time deep clean, routine maintenance, or even specialized services like carpet or window cleaning, Cleanova makes it super easy. You just download the app, choose the service you need, and book an appointment at a time that works for you. It’s a great way to free up your time and enjoy a spotless home!
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The description is directly extracted and summarized from the purpose and services of Cleanova, focusing on an easy-to-understand explanation suitable for everyday consumers.
How to Get a Cleanova Refund: Step by Step
If you purchased through Cleanova.app directly:
- Visit cleanova.app and log in to your account.
- Go to the ‘Account’ or ‘Membership’ section in your profile.
- Look for the ‘Billing Information’ or ‘Order History’ link.
- Find the specific transaction you want to request a refund for.
- Select the option to ‘Request Refund’ next to the transaction.
- Choose a reason for the refund, such as "subscription renewed without notice" or "account was unused".
- Submit your request and wait for a confirmation email from Cleanova.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find your Cleanova subscription in the list.
- Tap on it and select Report Problem.
- Choose the option stating "I didn’t authorize this purchase" or "this subscription is unused".
- Follow the prompts to complete your request.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three lines) in the top left corner.
- Select Account and then Purchase History.
- Locate the Cleanova subscription charge.
- Tap on it and select Request a Refund.
- State your reason for requesting the refund, such as "the subscription renewed automatically" or "it was not used".
- Submit your request and check your email for confirmation.
If you purchased through Roku:
- Visit the Roku website and log into your account.
- Navigate to My Account.
- Scroll down to Manage Account and select Purchase History.
- Find the Cleanova charge in your history.
- Select the option to Request a Refund.
- Explain your situation, using phrases like "the charge was not authorized" or "the service was not used".
- Submit your request and await a response from Roku.
Phone
The phone is not available.
Tips and Tricks for Getting a Cleanova Refund
- Document Everything: Keep records of all communications, receipts, and any relevant terms of service.
- Be Polite but Firm: Use a courteous tone in your emails but be clear about your expectation for a refund.
- Use Specific Language: Mention terms like “money-back guarantee” or “complete satisfaction” to remind them of their policies.
- Contact Customer Support Early: Reach out to customer service as soon as you decide to request a refund.
- Choose the Right Time: Avoid contacting them during busy periods; early mornings or mid-week can be more effective.
- Escalate if Needed: If initial requests are ignored, ask to speak to a supervisor or a different department.
- Use Social Media: Publicly post your issue on platforms like Twitter or Facebook to get a quicker response.
- Leverage Online Community Advice: Search Reddit threads for personal success stories or templates that worked for others.
- Follow Up Regularly: If you don’t get a response, send follow-up emails to keep your request on their radar.
- Be Prepared to Explain: Clearly articulate why you deserve a refund, referencing the product’s shortcomings if applicable.
- Timing is Key: Request a refund soon after the purchase, ideally within a week, for a higher chance of success.
- Offer Alternatives: Suggest other solutions, like account credit if a cash refund seems unlikely.
Why Do People Request Refunds from Cleanova
- Service dissatisfaction - Customers feel the service did not meet their expectations.
- Incorrect charges - Customers are billed for services not rendered.
- Technical issues - Problems with the app that hinder usability.
- Late service delivery - Services were not provided within the promised timeframe.
- Cancellation of service - Customers change their mind after subscribing.
- Quality concerns - The quality of cleaning does not match the advertised standards.
- Misrepresentation - Services offered do not align with what was advertised.
- Account issues - Problems accessing or managing their account.
- Family emergency - Unforeseen circumstances require cancellation of services.
- Billing errors - Mistakes in the amount charged or service period billed.
Cleanova Refund Script
Script
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Dear Cleanova Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not intend to authorize. I believe it could be a mistake, and I would appreciate your assistance in resolving this matter.
Could you please process a refund for this charge? Thank you for your attention to this issue, and I look forward to your prompt response.
Best regards,
Cleanova Refund Policy
Cleanova offers a 14-day money-back guarantee for their subscription services, allowing users to request a refund within this period if they are not satisfied. After the 14 days, all sales are final, and refunds are only issued under specific circumstances as outlined in their policy.
The Easiest Way to Get a Cleanova Refund
If you’re frustrated trying to get a refund from Cleanova—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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