How to Get a CocoLab Refund

If you purchased through cocolab.com:

1. Visit cocolab.com and log into your account.
2. Navigate to the Account Settings section, usually found in the menu.
3. Click on the Billing tab.
4. Select Manage Subscription.
5. Find the recent transaction that you want refunded.
6. Click on Request Refund next to that transaction.
7. In the refund request form, briefly state your reason for the refund. Use phrases like:
   • "The subscription renewed without notice"
   • "I did not use the account this month"
   • "I was charged incorrectly"
8. Submit the form and wait for a confirmation email.

If you purchased through Apple:

1. Open the Settings app on your device.
2. Tap on your Apple ID at the top.
3. Select Subscriptions.
4. Locate the CocoLab subscription.
5. Tap on it, then select Cancel Subscription if you want to stop future billing.
6. Next, open reportaproblem.apple.com in your browser.
7. Log in with your Apple ID.
8. Select the CocoLab transaction, then click on Report a Problem.
9. Use descriptions like:
   • "I wish to request a refund for the recent charge"
   • "I didn't intend to renew my subscription"
   • "The service was not used"
10. Submit your request and await Apple's response.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap on your Profile Icon in the top right corner.
3. Select Payments & subscriptions.
4. Choose Subscriptions.
5. Find your CocoLab subscription.
6. Tap on Cancel Subscription if necessary.
7. Open play.google.com in a browser.
8. Go to Account > Order History.
9. Find the corresponding CocoLab charge and click Report a problem.
10. Phrase your request with strategies like:
    • "The subscription charged me without proper notice"
    • "I haven't used the service"
    • "I’m not satisfied with the product"
11. Submit and check for a follow-up email.

If you purchased through PayPal:

1. Log in to your PayPal account.
2. Go to Activity.
3. Find the CocoLab transaction you wish to dispute.
4. Click on the transaction to view details.
5. Select Report a Problem.
6. Choose Chargeback or Refund Request.
7. Write a message emphasizing:
   • "The service was not utilized"
   • "There was no notification before the renewal"
   • "I did not authorize this recurring payment"
8. Submit the request and monitor your email for updates.

If you purchased through a third-party provider (e.g., Amazon):

1. Log into your account on the respective site.
2. Go to your Orders or Purchase History.
3. Find the CocoLab transaction.
4. Select Return or Replace Items or Request a Refund.
5. In the messaging field, use approaches such as:
   • "I am seeking a refund for a service I didn’t use"
   • "I didn’t receive the service as promised"
   • "The subscription renewed without notice"
6. Follow further prompts until you submit your refund request.