How to Get a Cos Refund

If you purchased through cos.com:

1. Visit cos.com and scroll to the bottom of the page.
2. Click on the "Customer Service" link.
3. Select "Contact Us" from the options provided.
4. Choose your preferred method of contact (email or live chat).
5. If emailing, include these key points in your message:
   • State that you wish to request a refund for your membership/subscription.
   • Mention that your account was unused or that the subscription renewed without notice.
   • Include your membership details like your account email and transaction date.
6. If using live chat, clearly state:
   • "I would like a refund for my subscription due to an unexpected renewal."
   • Be ready with your account details to expedite the process.
7. After submitting your request, monitor your email for a response within 1-3 business days.

If you purchased through Apple:

1. Open the "Settings" app on your iPhone or iPad.
2. Tap on your name at the top to access your Apple ID.
3. Select "Subscriptions."
4. Find and tap on your Cos membership subscription.
5. Tap on "Cancel Subscription" to prevent future charges.
6. For a refund, go to the Report a Problem website.
7. Sign in with your Apple ID and locate the Cos subscription charge.
8. Select "Report" next to the charge, then choose "I didn't authorize this purchase" or "Item didn't work as expected" as applicable.
9. In the comments, strongly emphasize that the subscription renewed without prior notice.
10. Submit your report and wait for a confirmation email from Apple.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap on your profile icon in the top right corner.
3. Select "Payments & subscriptions."
4. Tap on "Subscriptions" to view your current subscriptions.
5. Choose the Cos subscription you want to refund.
6. Tap "Cancel subscription" to prevent further billing.
7. To request a refund, go back to the Play Store and scroll down to "Order History."
8. Locate your Cos subscription and tap "Report a problem."
9. Select "Request a refund" and explain:
   • "The subscription renewed without notice".
   • Note that you have not used the service if applicable.
10. Submit your request and check your email for the response.

If you purchased through Roku:

1. Go to the Roku website and sign in to your account.
2. Navigate to "Manage Account" and select "Subscriptions."
3. Identify your Cos subscription and select it.
4. Cancel the subscription by clicking on the "Cancel Subscription" option.
5. To request a refund, find the customer support section.
6. Click on "Contact us" and choose the appropriate contact method (email/phone).
7. When reaching out, mention:
   • "I'm looking for a refund because my subscription renewed unexpectedly."
   • If applicable, indicate that the subscription was unused.
8. Provide your account information to assist in processing the refund.
9. Wait for a follow-up email within a few business days regarding your request.