Overview
Covenant Eyes is a company that helps people stay safe online by providing tools for internet accountability and protection. They offer monitoring services that keep track of what you or your kids are looking at online, sending reports to trusted friends or family members. This way, everyone involved can help each other make better choices about internet use. They also provide helpful resources to promote healthy online habits. The goal is to create a safer, more positive online experience.
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The description is based on an understanding of Covenant Eyes’ offerings and target audience, emphasizing clarity and relatability.
How to Get a Covenant Eyes Refund: Step by Step
If you purchased through Covenant Eyes directly:
- Contact Member Care:
- Call: +1 989.720.8000
- Email: support@covenanteyes.com
- Live Chat: Available on the Covenant Eyes website
- Verify Your Identity: Provide your account details to confirm your identity.
- Request a Refund: Clearly state your desire for a refund and provide any necessary information.
- Await Confirmation: You should receive a confirmation email regarding your refund request.
If you purchased through Apple App Store:
- Open the App Store: Launch the App Store app on your device.
- Access Account Settings: Tap your profile picture in the top-right corner.
- View Purchases: Select 'Purchased' to see your app purchases.
- Find Covenant Eyes: Locate the Covenant Eyes app in your purchase history.
- Request a Refund: Tap on the app, then select 'Report a Problem' and choose 'Request a Refund'.
- Provide Details: Explain that the subscription renewed without notice and that the account was unused.
- Submit Request: Follow the prompts to submit your refund request.
If you purchased through Google Play Store:
- Open Google Play Store: Launch the Play Store app on your device.
- Access Account Menu: Tap the three horizontal lines in the top-left corner.
- Go to Subscriptions: Select 'Subscriptions' from the menu.
- Locate Covenant Eyes: Find the Covenant Eyes subscription in your list.
- Request a Refund: Tap on the subscription, then select 'Cancel Subscription'.
- Provide Details: Explain that the subscription renewed without notice and that the account was unused.
- Submit Request: Follow the prompts to submit your refund request.
If you purchased through Roku:
- Open Roku Device: Navigate to the Roku home screen.
- Access Account Settings: Select 'Settings' from the menu.
- Go to Manage Subscriptions: Choose 'Manage Subscriptions'.
- Locate Covenant Eyes: Find the Covenant Eyes subscription in your list.
- Request a Refund: Select the subscription, then choose 'Cancel Subscription'.
- Provide Details: Explain that the subscription renewed without notice and that the account was unused.
- Submit Request: Follow the prompts to submit your refund request.
If you purchased through Amazon Appstore:
- Open Amazon Appstore: Launch the Amazon Appstore app on your device.
- Access Account Settings: Tap the menu icon and select 'Subscriptions'.
- Locate Covenant Eyes: Find the Covenant Eyes subscription in your list.
- Request a Refund: Tap on the subscription, then select 'Cancel Subscription'.
- Provide Details: Explain that the subscription renewed without notice and that the account was unused.
- Submit Request: Follow the prompts to submit your refund request.
If you purchased through PayPal:
- Log In to PayPal: Visit the PayPal website and sign in to your account.
- Access Activity: Click on 'Activity' to view your transactions.
- Locate Covenant Eyes Payment: Find the payment to Covenant Eyes in your transaction history.
- Open Transaction Details: Click on the payment to view more details.
- Report a Problem: Select 'Report a Problem' and choose 'I didn't receive an item I purchased'.
- Provide Details: Explain that the subscription renewed without notice and that the account was unused.
- Submit Request: Follow the prompts to submit your refund request.
If you purchased through a Gift Card:
- Contact Member Care: Reach out to Covenant Eyes Member Care via chat, email, or phone.
- Provide Gift Card Details: Have your gift card information ready for verification.
- Request a Refund: Clearly state your desire for a refund and provide any necessary information.
- Await Confirmation: You should receive a confirmation email regarding your refund request.
If you purchased through an Unrelated Charge:
- Contact Member Care: Reach out to Covenant Eyes Member Care via chat, email, or phone.
- Provide Payment Details: Have your payment information ready for verification.
- Request a Refund: Clearly state your desire for a refund and provide any necessary information.
- Await Confirmation: You should receive a confirmation email regarding your refund request.
Please note that refunds may take 7-10 business days to process and will automatically go to the card we originally billed for payment. ([support.covenanteyes.com](https://support.covenanteyes.com/hc/en-us/articles/11457533241755-Does-Covenant-Eyes-give-refunds?utm_source=openai))
Tips and Tricks for Getting a Covenant Eyes Refund
- Be polite and concise in your initial communication to set a positive tone.
- Use specific language that highlights your reason for the refund, such as dissatisfaction with features or service.
- Document all interactions with customer service, including dates, times, and names of representatives.
- Escalate quickly if your first contact doesn’t resolve the issue—ask to speak with a supervisor.
- Time your request right after a billing cycle; this can create urgency for resolution.
- Present evidence of any issues you faced (screenshots, error messages) to strengthen your case.
- Utilize social media to express your concerns publicly, which may prompt a faster response.
- Emphasize loyalty if you've been a long-time customer; companies often want to retain loyal users.
- Refer to competitors and mention you’re considering switching if the response is unsatisfactory.
- Stay persistent and follow up regularly until the issue is resolved.
Why Do People Request Refunds from Covenant Eyes
- Unsatisfactory performance of the software.
- Technical issues that couldn't be resolved.
- Billing errors or duplicate charges.
- Unwanted subscription renewal after a trial period.
- Lack of usage or need for the service.
- Difficulty navigating the app or website.
- Privacy concerns regarding data collection.
- Change in user’s needs or circumstances.
- Incompatibility with devices or operating systems.
- Poor customer service experience.
Covenant Eyes Refund Script
Script
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Dear Covenant Eyes Team,
I hope this message finds you well. I am writing to address a billing issue related to my recent account charge. I noticed an unexpected charge on my account that I believe was made in error, and I would like to request a refund.
Despite my appreciation for your services, this particular charge has left me dissatisfied. I would greatly appreciate your assistance in resolving this matter swiftly.
Thank you for your attention to this request. I look forward to your prompt response.
Best regards,
Covenant Eyes Refund Policy
Covenant Eyes offers a 30-Day Money Back Guarantee for first-time users who cancel within the first 30 days of service, providing a full refund upon request. After this period, monthly subscription charges are non-refundable, while annual subscriptions may be eligible for a prorated refund if canceled within 60 days. Refunds are subject to service fees, and in-app purchases are excluded from the refund policy.
The Easiest Way to Get a Covenant Eyes Refund
If you’re frustrated trying to get a refund from Covenant Eyes—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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