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Overview
Difficulty
How to Get a Cru Refund: Step by Step
How to Contact Cru
Tips and Tricks for Getting a Cru Refund
Why Do People Request Refunds from Cru
Cru Refund Script
Cru Refund Policy
The Easiest Way to Get a Cru Refund

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How to Get a Cru Refund

The Ultimate Guide to Getting a Cru Refund (cru.org)

Angelique. P

Published

July 29, 2025

Updated

August 5, 2025

Overview

Cru is a nonprofit organization that helps people explore and strengthen their faith in God. They offer resources and programs for individuals, families, and college students to grow spiritually and connect with others who share similar beliefs. Whether it's through community groups, events, or online content, Cru encourages people to build meaningful relationships and support one another on their faith journey.

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The description is based on a simple understanding of Cru's mission and services, focusing on the benefits they provide to individuals and communities.

How to Get a Cru Refund: Step by Step

If you purchased through cru.org directly:

Visit the cru.org website and log into your account.
Navigate to the ‘Account Settings’ section.
Click on ‘Billing’ to view your current subscriptions and transactions.
Identify the subscription or charge you wish to dispute and click ‘Request Refund’.
In the refund request form, *mention that the subscription renewed without notice* or *that the account was unused since it was activated*.
Submit the form and wait for a confirmation email.

If you purchased through Apple:

Open the Settings app on your device.
Tap on your Apple ID at the top (your name).
Select Subscriptions.
Find the membership or service associated with Cru.
Tap ‘Cancel Subscription’. This is necessary to proceed with a refund request.
Open the App Store and scroll down to tap your Apple ID.
Select Report a Problem and log in if prompted.
Find the transaction and choose ‘I’d like to request a refund’.
Use messaging like, *“This subscription renewed without warning”* or *“I have not used the service since purchase.”*
Provide any additional information required and submit your request.

If you purchased through Google Play:

Open the Google Play Store app on your device.
Tap on the menu icon (three horizontal lines) in the top left corner.
Choose Subscriptions and find your Cru membership.
Tap on it and then select ‘Cancel Subscription’.
Visit the Google Play Help Center in a web browser.
Select Request a refund for the relevant subscription.
In your message, *emphasize that you didn’t authorize the renewal* or *that you intended to cancel before the renewal date*.
Submit your request.

If you purchased through Roku:

Go to the Roku home screen and navigate to Settings.
Scroll to and select Manage account.
Click on Subscriptions to view your billing information.
Find the Cru subscription and select ‘Cancel Subscription’.
Visit the Roku customer support page in your web browser.
Fill out the form for a refund request.
In the message field, use phrases like *“The subscription renewed unexpectedly”* or *“I did not use the service”* for clarity.
Submit your request and wait for a response.

How to Contact Cru

Phone

1-800-678-CRU (1-800-678-2784)

info@cru.org

Site

https://www.cru.org/contact-us.html

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Tips and Tricks for Getting a Cru Refund

Be polite and concise: Start with a friendly tone; being civil often yields better results.
Document everything: Keep records of all communications, receipts, and any relevant details to support your case.
Use specific language: Clearly state the reason for your refund request and reference any applicable policies or previous emails.
Contact customer service directly: Use the phone or live chat for immediate feedback instead of waiting for email replies.
Ask for a supervisor: If the initial representative cannot help, request to escalate the issue to a supervisor.
Timing matters: Reach out during non-peak hours to ensure quicker assistance and less waiting.
Follow up persistently: If there’s no response, send follow-up emails or calls after a few days.
Be prepared for negotiation: Understand that they may offer store credit instead; decide in advance if that’s acceptable.
Leverage social media: If ignored, post on social media platforms tagging the company to gain attention.
Share your story publicly: Write on forums or consumer sites about your experience; negative publicity can motivate quicker resolutions.
Stay calm and composed: Frustration is understandable, but staying level-headed can help facilitate better communication.

Why Do People Request Refunds from Cru

Event Cancellation: The event I planned to attend was canceled.
Incorrect Registration: I registered for the wrong event or program.
Unmet Expectations: The experience did not match the description provided.
Overcharging: I was charged an incorrect amount or double-charged.
Technical Issues: I faced technical difficulties that impacted my participation.
Health Concerns: Personal health issues prevented me from attending.
Travel Restrictions: Travel limitations due to unforeseen circumstances.
Program Changes: The program content was significantly altered after my registration.
Personal Reasons: A change in personal circumstances required cancellation.
No Contact: I did not receive necessary information prior to the event.

Cru Refund Script

Script

Copy

Hello Cru Team,

I hope this message finds you well. I am writing to address a recent billing issue I encountered. I noticed an accidental charge on my account that I do not recognize, and I would appreciate your assistance in resolving this matter.

Could you please process a refund for the amount charged? I value the work you do and hope to continue supporting your mission, but I need to rectify this situation first.

Thank you for your attention to this issue. I look forward to your prompt response.

Best regards,

Cru Refund Policy

Cru's refund policy states that contributions made to the organization are generally non-refundable. However, in certain circumstances, such as errors or fraudulent transactions, a refund may be considered upon request.

The Easiest Way to Get a Cru Refund

If you’re frustrated trying to get a refund from Cru—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

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