Overview
CustomMade specializes in creating personalized items just for you. Whether you're looking for a unique piece of furniture, custom-made jewelry, or one-of-a-kind home decor, they connect you with talented makers who can bring your ideas to life. You can collaborate directly with craftspeople to design something that perfectly fits your style and needs, ensuring that every piece is truly special and made just for you.
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The description is based on a review of the services offered by CustomMade, highlighting their focus on personalized craftsmanship and customer collaboration.
How to Get a CustomMade Refund: Step by Step
If you purchased through the CustomMade website:
- Visit custommade.com and log into your account.
- Navigate to the Account Settings section.
- Select Billing or Payments from the menu.
- Find the transaction you wish to get a refund for, and click on it for details.
- Look for an option labeled Request Refund or similar.
- Fill out the refund request form, providing necessary details such as:
- Specify that the subscription renewed without prior notice.
- Mention that the account was not utilized during the billing period.
- Submit your request and note the ticket or confirmation number if provided.
- Check your email for confirmation of the refund request and any further steps.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find your CustomMade subscription in the list and tap on it.
- Scroll to the bottom and select Report a Problem.
- Choose the reason for your refund request, emphasizing:
- The subscription renewed without my consent.
- The service was unused or not satisfactory.
- Submit your issue and monitor your email for a response.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu icon (three horizontal lines) in the top-left corner.
- Select Account.
- Tap on Purchase History.
- Find the CustomMade transaction you wish to dispute.
- Tap Report a Problem.
- Choose Request a Refund and provide details such as:
- This charge was unexpected or not authorized.
- The service was not used and should be credited back.
- Submit your request and await a follow-up from Google Play.
If you purchased through a third-party payment provider (e.g., PayPal):
- Log into your PayPal account.
- Navigate to the Activity section.
- Locate the transaction related to CustomMade.
- Click on the transaction to view its details.
- Select Report a Problem or Dispute.
- Choose Refund and explain your reasons:
- The subscription auto-renewed without my agreement.
- I did not use the service.
- Follow the on-screen instructions to complete the form and submit.
Phone
The phone is not available.
Tips and Tricks for Getting a CustomMade Refund
- Document Everything: Keep a detailed record of all communications and transactions related to your order.
- Be Polite but Firm: Use courteous language while clearly stating your issue and desired resolution.
- Highlight Urgency: If the refund is time-sensitive, express this urgency in your communications.
- Use Social Media: Reach out via platforms like Twitter or Facebook for quicker responses.
- Escalate if Necessary: If initial attempts fail, request to speak to a manager or higher authority.
- Leverage the Community: Share your story on Reddit or forums and see if others can offer advice or support.
- Contact Your Credit Card Company: If you used a credit card, mention that you may initiate a chargeback if the issue isn't resolved.
- Stay Persistent: Follow up regularly on your request, showing your commitment to getting a resolution.
- Request a Written Confirmation: Always ask for written confirmation of any promises made regarding your refund.
- Consider Time of Contact: Reach out during business hours for faster replies.
Why Do People Request Refunds from CustomMade
- Product not as described - The item received does not match the specifications given during the order.
- Defective item - The product arrived damaged or does not function as intended.
- Late delivery - The item was not delivered within the expected timeframe.
- Changed mind - Customer decided they no longer want the product after completing the purchase.
- Quality issues - The craftsmanship or material quality did not meet expectations.
- Custom errors - Mistakes made in the custom design that were not corrected before production.
- Size or fit issues - The item does not fit as expected, despite following size guidelines.
- Wrong item received - The customer received a different product than what was ordered.
- Failed expectations - The product does not meet the anticipated look or performance.
- Miscommunication - Lack of clarity in the custom order details leading to dissatisfaction with the outcome.
CustomMade Refund Script
Script
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Dear CustomMade Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered on my recent order. It appears that I was accidentally charged for an item that I did not intend to purchase.
Given this situation, I kindly request a full refund for the charge. I appreciate your understanding and prompt attention to this matter.
Thank you for your help.
Best regards,
CustomMade Refund Policy
CustomMade's refund policy allows customers to request a refund within 30 days of the purchase if the item is deemed defective or does not match the agreed-upon specifications. CustomMade emphasizes communication throughout the customization process to ensure satisfaction, and they encourage customers to reach out with any concerns regarding their orders.
The Easiest Way to Get a CustomMade Refund
If you’re frustrated trying to get a refund from CustomMade—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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