How to Get a Deezer Refund

If you purchased through the Deezer website:

1. Go to deezer.com and log in to your account.
2. Click on your profile icon in the top right corner.
3. Select “Account Settings” from the dropdown menu.
4. Navigate to the “Subscription” tab.
5. Click on “Manage your subscription” to view your current plan.
6. Locate the link or option for “Request a refund” or “Contact Support” to initiate the refund process.
7. If directed to contact support, select the appropriate area (usually Billing or Subscriptions).
8. In your message, mention that the subscription was renewed without any prior notification.
9. Express that the account was not utilized, highlighting no usage during the billing period in question.
10. Submit your request and monitor your email for a response.

If you purchased through Apple (iTunes):

1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID at the top of the screen.
3. Select “Subscriptions” from the list.
4. Locate and tap on your Deezer subscription.
5. Select “Report a Problem” next to the subscription details.
6. Choose the reason for your refund request (e.g., Subscription renewed without notice).
7. Provide any additional details, and emphasize that the account was not used during the last billing cycle.
8. Submit the report and check your email for the response from Apple.

If you purchased through Google Play:

1. Open the Google Play Store app on your Android device.
2. Tap on the three horizontal lines in the top left corner to open the menu.
3. Select “Subscriptions” from the menu.
4. Find and tap on your Deezer subscription.
5. Tap “Cancel Subscription” to stop future billing, if required.
6. Next, tap on “Request a refund” or “Report a problem.”
7. Choose the reason for the refund, emphasizing the lack of prior notice for the renewal.
8. State clearly that the account has had no activity during the billing period.
9. Submit your request and await a response via email from Google Play.

If you purchased through PayPal:

1. Log in to your PayPal account.
2. Go to “Activity” and locate the Deezer transaction.
3. Click on the transaction to view its details.
4. Select “Report a problem” or “Dispute this transaction.”
5. Choose “I want a refund” as your reason.
6. In your message, highlight that the renewal occurred without notification.
7. Mention that the account has not been used for the billing period in question.
8. Submit your dispute and monitor for updates from PayPal.

If you purchased through Roku:

1. Go to the Roku website and sign in to your account.
2. Navigate to “Manage Account” and locate your subscription settings.
3. Select “Deezer” if listed among your subscriptions.
4. Look for an option related to billing or refund requests.
5. Follow the prompts to express your refund request.
6. In your message, include that the subscription renewed without prior notice.
7. Indicate that the account was unused during its last billing cycle.
8. Submit your request and keep an eye on your email for follow-up.