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Overview
Difficulty
How to Get a DJI Refund: Step by Step
How to Contact DJI
Tips and Tricks for Getting a DJI Refund
Why Do People Request Refunds from DJI
DJI Refund Script
DJI Refund Policy
The Easiest Way to Get a DJI Refund

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How to Get a DJI Refund

The Ultimate Guide to Getting a DJI Refund (dji.com)

Angelique. P

Published

July 23, 2025

Updated

July 30, 2025

Overview

DJI is a company that makes cool technology mainly focused on drones and cameras. They create easy-to-use drones that let anyone take stunning aerial photos and videos. Whether you're a hobbyist, a traveler, or just someone who loves capturing beautiful moments, DJI has something for you. They also offer stabilizers and accessories that help make sure your videos and photos are super smooth and professional-looking. With their gadgets, anyone can feel like a filmmaker!

Difficulty

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The description is based on information from DJI's website, summarizing their main products and target audience in a friendly tone.

How to Get a DJI Refund: Step by Step

If you purchased through DJI.com:

Visit dji.com
Scroll down to the bottom and click on Contact Us.
Select Customer Support.
Choose Billing & Order Issues from the dropdown menu.
Click on Live Chat or Email to start your inquiry.

For Live Chat:
- Explain that you want a refund for a recent membership or subscription renewal.
- Mention that the subscription renewed without your consent and you were unaware of the charges.
For Email:
- In your email, include your order number and specifically mention that the subscription was used minimally or not at all.
- State that you did not receive adequate notice about the renewal.

Provide any requested information, such as your account details and reason for the refund request.
Follow up if you do not receive a response within 48 hours.

If you purchased through the DJI App:

Open the DJI App on your mobile device.
Go to the Profile icon in the top right corner.
Select Settings.
Tap on Payment & Billing.
Find the Subscriptions tab.
Locate the subscription in question and tap on Request Refund.

Please mention that the service was not utilized as anticipated.
Indicate any lack of notification about the renewal.

Submit the request and check your email for confirmation.
Wait for a response and be ready to provide further details if needed.

If you purchased through a third-party payment provider:

Identify the payment provider (e.g., PayPal, credit card).
Login to your payment provider account.
Locate the transaction for the DJI subscription.
Click on Details for the transaction.
Look for the option to Dispute the charge.
Provide a description that includes how the subscription automatically renewed without your consent.

Explain that you did not receive an adequate renewal notice.
Emphasize any lack of usage of the service.

Submit the dispute and monitor your account for updates.

How to Contact DJI

Phone

+1 (818) 235-0789

us.support@dji.com

Site

https://www.dji.com/us/support

Get help with your refund

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Tips and Tricks for Getting a DJI Refund

Be clear and concise in your initial communication; include relevant order numbers and product information.
Document everything—keep records of all conversations, emails, and return shipping labels.
Use polite but firm language to express your concerns and dissatisfaction with the product.
Engage with customer support through multiple channels: live chat, email, and phone, to ensure visibility of your issue.
Mention any previous successful refunds as leverage during your conversation.
Contact customer service during off-peak hours to increase the chances of speaking with a more experienced representative.
Escalate the issue to a supervisor if you’re not satisfied with the initial response.
If applicable, highlight any warranty issues or defects that apply to your situation.
Timing is important; consider requesting a refund soon after a new product release, as the support team might be more attentive.
Offer to provide feedback or a review in exchange for a more favorable resolution.
Utilize social media platforms, tag DJI, and share your experience to prompt quicker responses.
Leverage online forums and community advice to find similar cases and successful tactics.
Ask about a refund on high-traffic days, like weekends, when support may be less busy.
If your refund request is still ignored, consider contacting consumer protection agencies to apply pressure.
Lastly, if all else fails, file a dispute with your credit card company for fraud or non-delivery of services.

Why Do People Request Refunds from DJI

Defective products that do not function as expected.
Received wrong item that differs from the order confirmation.
Product doesn't match advertised specifications, leading to dissatisfaction.
Delivery delays beyond the expected timeframe.
Ordered accidentally or changed mind before receiving the product.
Unsuitable for intended use, such as compatibility issues.
Missing accessories that were supposed to be included.
Poor customer service experience during the purchase or support process.
Price drop shortly after purchase.
Cancelled order requested but not processed correctly.

DJI Refund Script

Script

Copy

Dear DJI Customer Service,

I am writing to address an issue with my recent billing. I noticed an accidental charge on my account that I believe was made in error. Unfortunately, this has caused some dissatisfaction with my experience.

I kindly request a refund for the amount charged. I appreciate your attention to this matter and look forward to your prompt response.

Thank you for your understanding.

DJI Refund Policy

DJI offers a 30-day return policy for products purchased directly from their website, allowing customers to return unused items in their original packaging for a full refund. To initiate a return, customers must contact DJI support to obtain a Return Merchandise Authorization before sending the item back.

The Easiest Way to Get a DJI Refund

If you’re frustrated trying to get a refund from DJI—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Get help with your refund

"This app saved me $127 in minutes"

Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.