How to Get a DMI Refund

If you purchased through credit card:

1. Log into your online banking account where you made the purchase.
2. Navigate to the transactions or statements section and find the relevant charge from DMI.
3. Click on the transaction to view details and select the option for reporting a discrepancy.
4. Choose the reason for your refund request, such as "unauthorized charge" or "service not rendered".
5. In the description, include details like "the subscription renewed without notice" or "the account was unused for the last billing period".
6. Submit the dispute request and keep a copy of your submission for your records.
7. Monitor your email for any follow-up communication from your bank regarding the status of your request.

If you purchased through PayPal:

1. Log into your PayPal account.
2. Select "Activity" from the top menu.
3. Locate the transaction for DMI and click on it.
4. Click the "Report a problem" button.
5. Choose "I want to report a potential problem" and select the reason, such as "I didn’t authorize this transaction".
6. In your explanation, mention that "the subscription renewed automatically without notice".
7. Follow the prompts to submit your dispute and keep track of the case number provided.

If you purchased through Apple (App Store):

1. Open the App Store on your iPhone or iPad.
2. Tap your profile picture in the top right corner.
3. Tap on "Subscriptions".
4. Locate the DMI subscription and tap it.
5. Tap on "Report a Problem" or visit the Apple Report a Problem page.
6. Select the reason for your refund request, like "did not want to renew".
7. In the messaging, emphasize that "the subscription renewed without consent" or "the service was not used".
8. Submit your request and check back for updates through the App Store.

If you purchased through Google Play:

1. Open the Google Play Store app.
2. Tap on your profile picture in the top right corner.
3. Select "Payments & subscriptions".
4. Tap on "Subscriptions" and find the DMI service.
5. Click on "Cancel subscription" if applicable.
6. After canceling, go back to the "Subscriptions" section.
7. Tap the DMI subscription and select "Request a refund".
8. Provide a reason, using phrases like "the account was inactive" or "unexpected charge".
9. Submit and await response via email.

If you purchased through a third-party gift card:

1. Contact DMI's customer service through their website.
2. Use the live chat or support email option for a more immediate response.
3. Have your order number and gift card details ready.
4. Request a refund citing that "the service was not as described" or "the account was unused".
5. Follow any additional instructions provided by the support team to complete your refund request.