Overview
Epidemic Sound offers a user-friendly service where you get unlimited access to a huge collection of music and sound effects that are high quality and royalty-free. It's great for anyone who wants to add music or sounds to videos, podcasts, or any other content without worrying about legal issues. You can download and use the tracks worry-free worldwide, and they come with all the rights you need. They have an app for easy music discovery on the go and even tools that help match music to your video. Plus, the music covers many styles and moods to fit whatever you're creating, from vlogs and ads to sports and nature clips. Subscriptions fit personal or business needs, and content you make with their music stays cleared forever, even if you cancel later.
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The information was gathered directly from the official Epidemic Sound website, which clearly explains the services in simple terms suitable for general consumers. It covers their unlimited royalty-free music and sound effects catalog, licensing details, platform compatibility, and usage rights, all presented in a straightforward and accessible way.
How to Get a Epidemic Sound Refund: Step by Step
If you purchased through Epidemic Sound website (Card or Direct Purchase):
- Go to the Epidemic Sound website and log into your account.
- Navigate to the support or contact us page to find the customer support form or email.
- Submit a refund request via the support form or email, clearly stating you want a refund for the subscription charge.
- In your request, emphasize the subscription renewed without notice or that you did not use the account during the billing period to increase refund success.
- Wait for a customer service response and follow any additional instructions they provide.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner and select Payments & subscriptions.
- Tap Subscriptions, find the Epidemic Sound subscription, and select it.
- Tap Refund or Request a refund and follow the on-screen steps to complete the request.
- When submitting the refund request, mention if the subscription renewed without notification or if the service was unused during the payment period.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top, then select Subscriptions.
- Find the Epidemic Sound subscription and tap it.
- Tap Cancel Subscription to stop future billing if necessary.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Find the Epidemic Sound subscription purchase and select Report a Problem.
- Choose Request a Refund and follow the prompts to complete the submission.
- Effective messaging includes highlighting that the subscription auto-renewed without warning or the account was unused for the duration of the billing.
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Tips and Tricks for Getting a Epidemic Sound Refund
- Contact customer support via Instagram DM if email channels are unresponsive for faster replies.
- Follow up persistently via email, being polite but firm in your requests.
- Be explicit and clear about the issue, including overbilling, pricing discrepancies, exact amounts, and dates.
- Emphasize subscription auto-renewal without notice or unused account during the billing period.
- Avoid chargebacks initially to not jeopardize your subscription; consider disputing with your bank only if no response.
- Request adjustments if new pricing plans are lower, and consider canceling and resubscribing to get updated billing.
- Escalate to public forums or reviews only after private communication attempts have failed.
- Timing matters: Expect refund response times typically within 24-48 hours after direct contact.
- Be prepared to mention poor customer service response times, billing errors, or misunderstandings about subscription cancellation as reasons.
- Use precise, polite language like: "Dear Epidemic Sound Customer Support, I am writing about an accidental charge I did not authorize. I kindly request a refund for this charge. Thank you."
- Check your payment method status, like card expiry dates, as it might impact refund processing.
- Utilize third-party services like Chargeback if self-service fails; they can manage cancellations and refund requests.
Why Do People Request Refunds from Epidemic Sound
- Overcharging issues where customers are billed more than expected or for longer periods without the ability to cancel.
- Subscription cancellations and misunderstanding about the terms, leading people to seek refunds for charges after attempting to cancel.
- Poor customer service response times which frustrate customers and prompt requests for refunds.
- Dissatisfaction with the music samples, such as music sounding too similar to known songs, raising copyright concerns.
- Technical or billing errors like software issues or mistaken charges.
- Disagreement with refund policy since Epidemic Sound generally does not refund paid subscription fees unless mandated by law, causing disputes.
Epidemic Sound Refund Script
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Dear Epidemic Sound Customer Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I experienced with my recent subscription. It appears there was an accidental charge to my account that I did not intend to authorize.
I have always appreciated the quality of your services, but unfortunately, this unexpected charge has caused some concern on my end. I kindly request a refund for this charge, as it was not part of my plan moving forward.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Epidemic Sound Refund Policy
Epidemic Sound does not offer refunds for previous payments once a subscription is canceled, as access to their music catalog and licensing benefits has already been provided during the subscription period. However, users can continue to monetize content published while their subscription was active, but must reactivate their subscription to use music in new content without claims.
The Easiest Way to Get a Epidemic Sound Refund
If you’re frustrated trying to get a refund from Epidemic Sound—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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