Overview
Equinox is a fitness company that offers personal training, unlimited group fitness classes, Pilates with one-on-one instruction, and a spa with innovative treatments. Members also get access to the Equinox+ app, which has live and on-demand fitness classes. The clubs have luxury amenities like locker rooms, saunas, and steam rooms, all designed to create a high-performance and welcoming community space. Basically, it's a place for people to work out, relax, and take care of themselves all in one spot.
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Information was directly gathered from Equinox's official website, accurately summarizing their main consumer services including personal training, fitness classes, Pilates, spa services, app access, and luxury amenities.
How to Get a Equinox Refund: Step by Step
If you purchased through Equinox direct billing (credit card or bank payment):
- Log in to your Equinox.com account to review your membership details.
- Contact Equinox customer support to request a refund:
- Email concierge@equinox.com
- Call (866) 332-6549 (Mon-Fri, 8 AM-8 PM EST)
- Use live chat on Equinox.com or via the Equinox+ app during business hours
- When contacting support, explain clearly you are requesting a refund for a recurring membership charge and mention if you were not properly notified of a renewal or the service was unused.
- If instructed, visit your local club to speak with a club manager about your refund request.
- If your refund is approved, expect the credit back on your card in 7 to 10 business days.
- If denied, consider requesting a chargeback through your credit card company and mention the difficulty or unfairness of the refund process.
If you purchased through shop.equinox.com (retail products):
- Request a refund via the return link provided in your order confirmation email or on the shop.equinox.com website.
- Follow email instructions to ship the product back within 5 days after refund approval; note a $10 restocking fee applies.
- Use FedEx Office or arrange pickup via FedEx.com to send the item back.
- Wait 7 to 10 business days after Equinox receives the returned item for refund processing.
Tips and Tricks for Getting a Equinox Refund
- Act quickly: Cancel within the 3-day grace period (varies by state) to get a full refund before the contract fully locks in.
- Cancel before contract start: If you haven’t used any services or started your membership, leverage this to push for a refund.
- Use valid reasons: Provide documentation like a doctor’s note, relocation proof (moving 25+ miles away), or significant disability for valid grounds to cancel and request a refund.
- Emphasize state laws: Mention any consumer protection laws or buyer's remorse periods your state has that support your refund claim.
- Escalate politely but firmly: Start with customer service, then escalate to a manager or location general manager if initial requests are denied.
- Mention legal or dispute actions: If denied, hint at filing a dispute through your credit card company or contacting the state Attorney General's office, especially in New York where Equinox faced penalties.
- Leverage freeze options wisely: Instead of refund, negotiate freezing the membership to avoid losing money, but be clear about fees involved.
- Be persistent and courteous: Equinox staff can be reasonable if you remain calm and clear; repeated follow-ups can improve your chances.
- Use email over phone: Communicate in writing to have a record of all refund requests and responses.
- File refund claims during official settlements: For New York customers, submit claim emails to designated addresses before deadlines to qualify for refunds from recent settlements.
Why Do People Request Refunds from Equinox
- Unreasonable obstacles for canceling memberships
- Complicated legal jargon and fine print in subscription terms
- Failure to obtain informed consent for auto-renewing plans
- Missing or unclear post-purchase cancellation details
- Complex, difficult, and time-consuming cancellation process
- Equinox refusing to cancel memberships upon request
- Charges made after cancellation requests
- Consumers who tried to cancel unsuccessfully and sought refunds
- Failure to comply with state legal obligations regarding subscriptions
- Refund eligibility tied to complaints filed with Equinox or authorities
Equinox Refund Script
Script
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Dear Equinox Team,
I hope this message finds you well. I am writing to address a billing issue that I recently encountered with my account. I noticed an unexpected charge on my statement that I believe was accidental, or I have experienced dissatisfaction with the service that led me to reconsider my membership.
I kindly request a refund for this charge. I appreciate your attention to this matter and look forward to a prompt resolution.
Thank you for your understanding.
Best regards,
Equinox Refund Policy
Equinox allows returns on items within 30 days of purchase if they are unworn, with tags attached, and in original packaging. Refunds are processed to the original payment method within 7-10 business days, but shipping fees are non-refundable and a $10 restocking fee applies for online returns.
The Easiest Way to Get a Equinox Refund
If you’re frustrated trying to get a refund from Equinox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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