Overview
eSalon is a great online service that helps you get the perfect hair color right at home. They offer personalized hair color products that are custom-made just for you based on a quick quiz you take on their website. This quiz asks about your hair type, color, and what look you’re going for. Once you get your custom color, they also provide professional tools and easy-to-follow instructions to help you apply it at home. Plus, they offer other hair care products to keep your locks looking fresh and vibrant. It’s super convenient and perfect for anyone looking to save time and money while getting salon-quality results!
Difficulty
12345678910
Easy Medium Very Hard
The description is based on a straightforward overview of eSalon’s services, ensuring it's easy for anyone to understand what they offer without using complicated language.
How to Get a eSalon Refund: Step by Step
If you purchased through eSalon.com:
- Visit esalon.com.
- Create or log into your account using your registered email address and password.
- Navigate to the Account Settings menu, usually found in the upper right corner.
- Select Order History to view your past purchases and subscriptions.
- Identify the transaction related to your subscription or membership that you want a refund for.
- Click on the transaction to see detailed information and locate the Request Refund option.
- Select the reason for the refund, such as "Subscription renewed without notice" or "Account was unused", to strengthen your case.
- Provide any necessary details or comments that support your refund request.
- Submit the refund request and keep an eye on your email for confirmation or further instructions.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Choose the eSalon subscription you wish to request a refund for.
- Scroll down and tap on Report a Problem.
- Select Request a Refund from the options.
- Choose a reason for your refund request, like "Not as described" or "Duplicate charge".
- Provide a brief explanation, emphasizing that the subscription was renewed without prior notification.
- Submit your request and wait for further communication from Apple.
If you purchased through Google Play:
- Open the Google Play Store on your Android device.
- Tap the Menu (three lines) in the upper left corner.
- Select Account.
- Scroll to Purchase History, and locate the eSalon subscription.
- Tap on the subscription and then select Report a Problem.
- Choose Request a Refund.
- State a clear reason, such as "Subscription renewed unexpectedly".
- Provide relevant details about your use or lack of use of the service.
- Submit your refund request and monitor your email for updates.
If you purchased through Roku:
- Go to the Roku website and log into your account.
- Select Manage Account from the menu.
- Locate the eSalon subscription under the Subscriptions section.
- Click on the subscription to view details.
- Select Contact Support for refund inquiries.
- In your message, mention that the renewal was unexpected and emphasize any unused aspects of your account.
- Submit your request for a refund and check your email for a response from Roku Support.
Tips and Tricks for Getting a eSalon Refund
- Document Everything: Keep records of all communications, including emails and chat logs.
- Be Polite but Firm: Use a friendly tone while clearly stating your request for a refund.
- Specify the Reason: Clearly mention why you are dissatisfied with the product, referencing specific issues.
- Use Social Media: Reach out on platforms like Twitter or Facebook to get quicker responses.
- Escalate if Needed: If the first contact does not resolve your issue, politely ask to speak to a supervisor.
- Timing is Key: Contact the company early in the week when response times might be quicker.
- Follow Up: If you don’t receive a response within a few days, send a follow-up email or message.
- Mention Consumer Protection: If necessary, remind them that you’re aware of your rights regarding consumer protection.
- Utilize Online Reviews: Share your experience on review sites to leverage public feedback for a quicker resolution.
- Look for Refund Triggers: Mention any promotions or guarantees that might be applicable to your order.
- Engage Third Parties: If all else fails, consider seeking assistance from consumer advocacy groups.
Why Do People Request Refunds from eSalon
- Incorrect product delivery - received the wrong shade or formulation.
- Allergic reaction - experienced an adverse reaction to the product.
- Poor product performance - results did not meet expectations.
- Change of mind - decided they no longer want the product.
- Damaged product - product arrived damaged or leaking.
- Missing items - items were missing from the order.
- Defective product - product did not function as intended.
- Subscription cancellation - canceled subscription and not received any more orders.
- Shipping issues - orders were delayed or lost in transit.
- Poor customer service experience - dissatisfaction with service leading to refund request.
eSalon Refund Script
Script
Copy
Hello eSalon Team,
I hope this message finds you well. I recently noticed an unexpected charge on my account that I believe may be a billing issue. I did not authorize this charge, and it has caused some concerns for me.
I kindly request a refund for this amount at your earliest convenience. Thank you for your attention to this matter.
Best regards,
eSalon Refund Policy
eSalon offers a satisfaction guarantee on their products. If you're not happy with your purchase, they provide a refund or replacement within 60 days of delivery. Customers can request this through their customer service team.
The Easiest Way to Get a eSalon Refund
If you’re frustrated trying to get a refund from eSalon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
