Overview
EverBank, now part of TIAA, is a great option if you're looking for banking services that focus on your personal financial needs. They offer things like checking and savings accounts, where you can keep your money safe and earn some interest. If you're considering buying a home, they also have mortgage options to help you with that. Plus, they provide other services like certificates of deposit (CDs), which are a way to earn a higher interest rate on your savings for a set period. Overall, EverBank makes banking easy and accessible, helping you manage your money better.
Difficulty
12345678910
Easy Medium Very Hard
The description is based on information gathered from the EverBank website and is simplified for easy understanding, avoiding complex terms.
How to Get a EverBank Refund: Step by Step
If you purchased through EverBank.com directly:
- Log in to your EverBank account on everbank.com.
- Navigate to the Account Services section from the main menu.
- Select Transaction History or Billing.
- Locate the transaction for your membership, subscription, or bill that you wish to dispute.
- Click on the transaction to view the Details.
- Look for the Request Refund option on the transaction detail page.
- Fill out the refund request form:
- Provide a brief explanation, such as "This subscription renewed without my consent" or "I was charged for a service I did not use".
- Include any relevant transaction details such as date and amount.
- Submit the refund request and monitor your email for any follow-up communication from EverBank.
If you purchased through a credit card:
- Contact your credit card issuer’s customer service via the number on the back of your card.
- Request to dispute the charge related to EverBank.
- Provide details such as the transaction date, amount, and state that "The membership was charged without my awareness" or "I did not authorize this subscription renewal".
- Follow the card issuer’s instructions to complete the dispute process.
If you purchased through a third-party payment platform (e.g., PayPal):
- Log in to your PayPal account.
- Select Activity in the top menu.
- Find the transaction associated with EverBank and click on it.
- Click on Report a Problem in the transaction details.
- Select Refund as the reason for your report.
- Explain your situation with phrases like "I did not authorize this recurring payment" or "This account was inactive and hence charged without usage".
- Submit your report and check for responses via email.
If you purchased through another service:
- Identify the service through which you made your purchase.
- Visit the service’s website and log in to your account.
- Look for a section labeled Billing or Subscriptions.
- Find the transaction for EverBank and click on it.
- Look for the Request Refund option or similar.
- Use messaging such as "The service was not used hence I'm requesting a refund" to enhance your chances.
- Complete the required fields and submit your refund request.
Tips and Tricks for Getting a EverBank Refund
- Document everything: Keep records of all communications, including dates and names of representatives.
- Be persistent: Contact customer service multiple times; different representatives may offer different solutions.
- Use specific language: Clearly state you are seeking a refund and reference specific policies or terms that support your claim.
- Escalate when necessary: If initial contacts don’t resolve the issue, ask to speak to a supervisor or manager.
- Be polite but firm: A respectful tone may yield better results, but don’t hesitate to assert your rights.
- Choose the right timing: Contact them early in the week and avoid busy hours to increase the likelihood of getting a knowledgeable agent.
- Follow up promptly: If you haven’t received a response, follow up within a week to keep your request fresh in their mind.
- Utilize social media: Reach out on platforms like Twitter or Facebook to get quicker responses and visibility.
- Reference other users’ experiences: Mention similar successful cases from forums to strengthen your position.
- Be prepared to change your approach: If one method isn’t working, try a different tactic or reach out through another channel.
Why Do People Request Refunds from EverBank
- Billing Errors: Incorrect charges on statements.
- Service Dissatisfaction: Unmet expectations regarding banking services.
- Account Closure: Requesting refunds upon closing their account.
- Duplicate Transactions: Occurrence of unintended double-dipping in transactions.
- Inactive Account Fees: Charges applied to accounts without activity.
- Disputed Transactions: Unauthorized transactions that need to be reversed.
- Promotions Not Honored: Failure to receive promotional rates or bonuses.
- Loan Payoff Errors: Miscalculations during loan payoffs resulting in excess payments.
- Withdrawal Issues: Problems accessing funds that lead to excessive fees.
- Product Misrepresentation: Products or services not matching descriptions provided.
EverBank Refund Script
Script
Copy
Dear EverBank Customer Service,
I hope this message finds you well. I am writing to address a recent billing issue on my account. I noticed an accidental charge that I believe was made in error. I have always appreciated the quality of service provided by EverBank, but this situation has caused me some dissatisfaction.
I kindly request a refund for this charge at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
EverBank Refund Policy
EverBank's refund policy states that they generally do not offer refunds on account fees or charges. However, exceptions may apply in certain circumstances, and customers are encouraged to contact customer service for specific inquiries regarding their account fees.
The Easiest Way to Get a EverBank Refund
If you’re frustrated trying to get a refund from EverBank—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
.svg)
.svg)
.svg)
.svg)
.png)
